Kerry Ann Judith Hall
6171 Metrowest Blvd, Unit 207, Orlando,FL
Summary
A dedicated and detailed-oriented cleaning professional with experience in maintaining high standards of cleanliness. Proficient in using various cleaning equipment and chemicals, with a strong focus on organization satisfaction and safety.
Overview
4
4
years of professional experience
Work History
Housekeeping Supervisor
Double Tree Hotel By Hilton Seaworld
03.2024 - 05.2024
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Regularly monitored (approximately 7) employees adherence to hotel policies and procedures, ensuring consistent application of brand standards across housekeeping department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Increased employee performance through effective supervision and training.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Monitored staff performance and provided feedback to drive productivity.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeper
Double Tree Hotel By Hilton
10.2023 - 03.2024
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Housekeeper
Hilton Grand Vacations Club Parc Soleil
02.2021 - 10.2023
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Housekeeper
Embassy Suites
12.2020 - 02.2021
- Verified cleanliness and organization of storage areas and carts.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Waldorf Astoria
11.2019 - 03.2020
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Observed proper keys and key card control procedures to provide security, protection and privacy of guests.
Education
Certificate - Medical Coding And Billing For Outpatient Services
CareerStep LLC (Online)
3300Triumph Blvd Suite 100, Lehi, UT 840432024
Associate of Science - Accounting And Financial Management
University of The Commonwealth Caribbean
17 Worthington Ave, Kingston, Jamaica2013
Skills
- Analytical Skills
- Task Prioritization
- Professionalism
- Effective Communication
- Attention to Detail
- Time Management
- Cleaning and sanitation
- Basic computer skills
Languages
English
Native or Bilingual
Timeline
Housekeeping Supervisor
Double Tree Hotel By Hilton Seaworld
03.2024 - 05.2024
Housekeeper
Double Tree Hotel By Hilton
10.2023 - 03.2024
Housekeeper
Hilton Grand Vacations Club Parc Soleil
02.2021 - 10.2023
Housekeeper
Embassy Suites
12.2020 - 02.2021
Housekeeper
Waldorf Astoria
11.2019 - 03.2020
Certificate - Medical Coding And Billing For Outpatient Services
CareerStep LLC (Online)
Associate of Science - Accounting And Financial Management
University of The Commonwealth Caribbean
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