Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerry E. Hellman

Providence,RI

Summary

Customer-oriented General Manager with ten years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

9
9
years of professional experience

Work History

Household Manager/Nanny

Sutton Family
07.2017 - Current
  • Providing care to the entire household.
  • Completing household chores on a daily and month basis.
  • Attending to all scheduled activities, parties, and, events on family calendar.
  • Creating detailed schedules for the month based on each child's points of interest.
  • Handled all estate correspondence.
  • Provided safe transportation to all activities.
  • Working weekends, holidays, and emergency overnights as requested.

General Manager

Red Barn Dog Holdings LLC
01.2023 - 08.2023
  • Managing team of employees of 25 people.
  • Training, educating, and supervising daily duties.
  • Practicing brand standards with training for each position and enhancing life of every pup that works in our doors.
  • Creating social campaigns daily on social platforms to spotlight services.
  • Completing scheduled services in spa daily.
  • Creating schedules for one month at time.
  • Assisting with payroll and time card submission.
  • Handling all human resource needs from onboarding, termination, disciplinary actions, and every day tasks.

Senior Employment Training Interviewer

State of Rhode Island
09.2020 - 02.2023
  • Providing excellence in customer service to fellow Rhode Islanders.
  • Assisting claimants in need of education on unemployment insurance.
  • Learning new procedures and adapting with federal/state guidelines everyday.
  • Training new staff on programs, phone assistance, and providing feedback.
  • Corresponding with guidelines that were updated weekly.

Client Service Representative II

Bank of America
11.2019 - 09.2020
  • Assisting elite clientele with banking relations via phone daily.
  • Providing solutions to issues with online banking and future planning.
  • Adapting to new programs and procedures when changed.
  • Handling feedback and requests from every client call.
  • Creating a welcoming virtual environment for every scenario.

Office Administrator/ Hiring Lead

Seekonk Speedway
01.2017 - 11.2019
  • Managing the office and assisting the owners
  • Processing transactions for rentals, registrations, sponsorships, and more
  • Answering phone calls and assisting with social media
  • Organizing documentation for registrations, injuries, insurance waivers, and more
  • Provided customer service on weekends checking drivers, crew members, and spectators in.

Household Manager/Nanny

McClanahan Family
12.2014 - 12.2018
  • Providing care to the entire household.
  • Creating a detailed schedule for day to day activites.
  • Attending family weekly & monthly vacations.
  • Completing all chores that were assigned. Which include; meal prep, laundry, organizing, sanitizing, and, resetting the house at the end of every shift.
  • Providing child care, transportati,on on a day to day basis.
  • Teaching the children basis within the areas the parents have requested.

Education

Bachelor of Arts -

Rhode Island College
Providence, RI
06.2014

Diploma -

Coventry High School
Coventry, RI
06.2010

Cosmetology Education - Cosmetology

Toni & Guy Hairdressing Academy - Cranston
Cranston, RI
03.2015

Skills

  • Management
  • Presentation Skills
  • Performance Management
  • Administrative Experience
  • Human Resources
  • Human Resources Management
  • Change Management
  • Talent Acquisition
  • Project Management
  • Communication Skills
  • Top Talent Recruiting, Hiring and Retention

Timeline

General Manager

Red Barn Dog Holdings LLC
01.2023 - 08.2023

Senior Employment Training Interviewer

State of Rhode Island
09.2020 - 02.2023

Client Service Representative II

Bank of America
11.2019 - 09.2020

Household Manager/Nanny

Sutton Family
07.2017 - Current

Office Administrator/ Hiring Lead

Seekonk Speedway
01.2017 - 11.2019

Household Manager/Nanny

McClanahan Family
12.2014 - 12.2018

Bachelor of Arts -

Rhode Island College

Diploma -

Coventry High School

Cosmetology Education - Cosmetology

Toni & Guy Hairdressing Academy - Cranston

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Kerry E. Hellman