Kerry Elizabeth Hellman
Johnston
Summary
Adept at customer relationship management and project management. My expertise in team building and effective communication fostered strong relationships across all levels, achieving notable improvements in employee training and conflict resolution. Organized professional in administrative support, known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring a smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
10
10
years of professional experience
Work History
Back Office Executive
Rhode Island Energy
Lincoln
09.2023 - Current
- Identified needs of customers promptly and efficiently.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Maintained positive working relationship with fellow staff and management.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer complaints in a timely manner.
- Utilized problem-solving skills when dealing with difficult customers.
Household Manager/Personal Assistant to the Owner
Sutton Family
Providence
06.2017 - Current
- Create and maintain a monthly calendar for the family, including travel, sports, appointments, etc.
- Handling all household bills, shopping, stocking, and day-to-day duties.
- Maintaining relationships with all staff who work at the household.
- Create and organize the calendar for the month-to-month staff-related appointments, projects, and events.
- Working weekends, holidays, and emergency overnights as requested.
- Visiting all three properties on a daily basis to receive mail, packages, and check on duties.
- Negotiated contracts with new service providers when needed for various household needs.
General Manager
Red Barn Dog Holdings LLC
North Attleboro
01.2023 - 08.2023
- Managing a team of 25 employees.
- Responsible for building and maintaining strong relationships with pet parents.
- Training, educating, and supervising daily duties.
- Primary point of contact for pet parents throughout their engagement with our dog daycare.
- Practicing brand standards with training for each position, and enhancing the life of every pup that works in our doors.
- Creating social campaigns daily on social platforms to spotlight services.
- Completing scheduled services in the spa daily.
- Creating schedules for one month at a time.
- Assisting with payroll and time card submission.
- Handling all human resource needs, from onboarding, termination, disciplinary actions, and everyday tasks.
Senior Employment Training Interviewer
State of Rhode Island
Cranston
08.2020 - 02.2023
- Providing excellence in customer service to fellow Rhode Islanders.
- Assisting claimants in need of education on unemployment insurance.
- Learning new procedures and adapting to federal and state guidelines every day.
- Training new staff on programs, phone assistance, and providing feedback.
- Corresponding with guidelines that were updated weekly.
- Maintaining building relationships while filing claims on the phone, in real time.
- Asked questions in accordance with instructions to obtain person's name, address and age.
Client Service Representative II
Bank of America
East Providence
11.2019 - 09.2020
- Assisting elite clientele with banking relations via phone daily, working as a remote customer service representative.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Providing solutions to issues with online banking and future planning.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
- Creating strong relationships with customers to build trust when working with business accounts.
Office Administrator/ Hiring Lead
Seekonk Speedway
Seekonk
01.2017 - 04.2020
- Managing the office's daily duties, including answering three phone lines, responding to emails in a timely manner, basic filing, and handling all walk-in events.
- Organizing documentation for registrations, injuries, insurance waivers, and more.
- Maintaining strong relationships with current drivers, managers, and crew members.
- Acting as the primary point of contact for all drivers and teams during the racing season.
- Monitored office equipment maintenance contracts, ensuring all equipment is serviced regularly according to the owner's guidelines.
Household Manager/Nanny
McClanahan Family
12.2014 - 12.2018
- Supporting the family during periods of disruption, providing help in adjusting to new lifestyles.
- Organized cleaning services for the home to ensure it was kept neat and tidy at all times.
- Administered medication and medical treatments, following physician orders.
- Arranged appointments with doctors, dentists, tutors or other service providers as needed.
- Offered positive reinforcement and taught life skills regarding chores and cooking techniques.
- Handled communications between family members and external parties such as schools or employers.
- Assisted with grocery shopping and meal preparation for the family.
- Assisted families in planning and preparing nutritious meals.
Education
Cosmetology Education - Cosmetology
Toni & Guy Hairdressing Academy - Cranston
Cranston, RI03.2015
Bachelor of Arts -
Rhode Island College
Providence, RI06.2014
Diploma -
Coventry High School
Coventry, RI06.2010
Skills
- Customer relationship management
- Project management
- Team building
- Employee training
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Goal setting
- Customer relationships
Timeline
Back Office Executive
Rhode Island Energy
09.2023 - Current
General Manager
Red Barn Dog Holdings LLC
01.2023 - 08.2023
Senior Employment Training Interviewer
State of Rhode Island
08.2020 - 02.2023
Client Service Representative II
Bank of America
11.2019 - 09.2020
Household Manager/Personal Assistant to the Owner
Sutton Family
06.2017 - Current
Office Administrator/ Hiring Lead
Seekonk Speedway
01.2017 - 04.2020
Household Manager/Nanny
McClanahan Family
12.2014 - 12.2018
Cosmetology Education - Cosmetology
Toni & Guy Hairdressing Academy - Cranston
Bachelor of Arts -
Rhode Island College
Diploma -
Coventry High School
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