Kerry Evan Cline
Bristol,VA
Summary
Solution driven and dedicated professional with a desire to serve, equipped with strong analytical skills and well versed in strategic communication. Experienced in investigations, physically and mentally demanding situations, as well as maintaining customer and account holder satisfaction. Gained experience in customer retention, persuasion, and delivering outstanding customer service.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Highlands Automotive Group (Blue Ridge CDJR)
01.2021 - Current
- Formulated effective sales plans to drive marketing initiatives spanning multiple platforms including media, telecom, and direct engagements
- Achieved a 1.5 million profit over a three-year period through successful lead identification and processing, resulting in increased business.
- Managed confidential and financial documents while assisting in the processing of finance applications.
- Successfully troubleshooted various data-related challenges
- Gained expertise in assessing and completing knowledgeable exams on Stellantis products
Sworn Patrol Officer
Tazewell County Sheriff's Office
09.2018 - 01.2021
- Maintained law enforcement presence and promptly addressed calls throughout a jurisdiction spanning 520 square miles on alternating day-night shifts.
- Executed multiple law enforcement tasks including arrest procedures, drug interdiction operations, investigative work, and DUI assignments.
- Served and executed civil and criminal court papers, such as capias', warrants, show-causes, and subpoenas
- Frequently called to testify in court.
911 Dispatcher
Tazewell County Sheriff's Office
05.2017 - 09.2017
- Ensured prompt and accurate handling of all incoming emergency phone calls throughout different shift durations.
- Ensured efficient deployment of law enforcement, Emergency Medical Services, and fire units within the county
- Successfully oversaw both emergency and non-emergency call volumes, organized court papers, and navigated advanced computer systems such as VCIN and NCIC.
Education
Bachelor of Arts - Homeland Security and International Intelligence
King University
Bristol, TN05-2018
Associate of Science - General Studies
Southwest Virginia Community College
Cedar Bluff, VA05-2016
Skills
- Strong analytical skills
- Strategic communication
- Investigations
- troubleshooting
- Product and service knowledge
- Cold-calling
- Leadership and management skills
- Customer Relationship Management
- Sales Analysis
- Industry partnership development
- Account Reconciliation
- Microsoft Word
- Excel
- PowerPoint
- Cad
- NCIC
- VCIN
- CRM
- GIS experience
- Radio communication
References
- Brian Hieatt, Tazewell County Sheriff’s Office, County Sheriff, 276-385-5465, brian.hieatt@tcsova.org.
- Haley Carpenter, Secret Service, Uniformed Officer, 276-237-2930, hmcarpenter15@gmail.com.
- Matthew Cecil Cox, Army Corp of Engineers, Regulatory Project Manager, 304-660-5697, Cecil.m.cox@usace.army.mil.
- Angela Capps, Tennessee Bureau of Investigations, 615-439-8570.
Timeline
Sales Consultant
Highlands Automotive Group (Blue Ridge CDJR)
01.2021 - Current
Sworn Patrol Officer
Tazewell County Sheriff's Office
09.2018 - 01.2021
911 Dispatcher
Tazewell County Sheriff's Office
05.2017 - 09.2017
Bachelor of Arts - Homeland Security and International Intelligence
King University
Associate of Science - General Studies
Southwest Virginia Community College
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