Summary
Overview
Work History
Education
Skills
Postgraduate Training
Postgraduatetraining
Accomplishments
Certification
Timeline

Kerry Costa

Lake Mary,FL

Summary

Dynamic leader with extensive experience in orchestrating complex enterprise initiatives in healthcare organizations, including a notable 20% reduction in documentation errors through EHR system implementation. Expert in cybersecurity and HIPAA, with a talent for engaging cross-functional teams to align with organizational goals. Certified in multiple healthcare information systems showcasing a blend of technical proficiency and strategic vision.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Corporate EIT Manager, EHR Services

HealthFirst
01.2021 - Current
  • Orchestrated the management of 47 healthcare information systems applications, optimizing patient care, operational efficiency, and data-driven decision-making while ensuring compliance with industry standards and regulations
  • Successfully completed data conversion for multiple systems
  • Spearheaded the successful implementation of a cutting-edge EHR system, resulting in a 20% reduction in documentation errors and enhanced patient care coordination
  • Demonstrated adept leadership in a matrixed environment, guiding, prioritizing, negotiating, and inspiring team members to achieve project objectives
  • Leveraged internal and external resources to drive efficient collaboration across departments, ensuring effective delivery of results
  • Bridged business and technical teams through fluency in consulting, design, and technology languages, fostering effective communication and collaboration
  • Developed and executed testing strategies, maintaining system integrity and performance across DEV/TEST/PROD environments in multiple systems
  • Managed managerial responsibilities including performance reviews, timesheet approval, PTO management, and associate development through coaching and engagement
  • Contributed as a systems subject matter expert on cross-organization committees, offering valuable insights and recommendations
  • Facilitated smooth integration acquisitions through cross-functional collaboration, ensuring alignment with organizational goals
  • Drove EHR projects to enhance productivity, visibility, and controls, solving problems and increasing efficiency
  • Effectively managed support ticket backlog, prioritizing and assigning issues to team members, resulting in an increased SLA from 88% to 98%
  • Managed an $8 million budget and invoicing for all 47 systems, ensuring financial transparency and accountability.

Manager, Ambulatory Solutions

DeliverHealth (Formally Nuance)
01.2021 - 01.2021
  • Managed the success, growth, and elevation of the Ambulatory Solutions Project Management Office and Professional Services Teams by having a core understanding and overview of clients and project needs from top to bottom of the interworking between people, processes and technology integration
  • Leading the teams to ensure personal growth of the team members, continuous process improvement, and positively impacting client outcomes while meeting the strategic objectives of the company
  • Trained and mentored Project Managers, Project Specialist, Trainers, Consultants on project management processes, technology and client success objectives
  • Directed numerous projects, team members and clients with a focus on completing all tasks on time, within budget, and as per standards
  • Created project deliverables, standards and concepts best suited for a successful implementation
  • Analyzed and developed optimal workflows using technology.

Engagement Manager, Senior Portfolio Manager

3M
01.2016 - 01.2020
  • Responsible for the management of all 3M products and services projects, including but not limited to, 3M software, consulting services, Performance Data Metrics, P2P (Physician to Physician Training), EMPI, Analytics, Training, Hardware migration/updates, quarterly CMS updates and premium support services
  • Managed and directed multiple diverse projects with teams from both the enterprise implementation and consulting services
  • Maintained and triggered billing milestones in Open Air Financial System
  • Developed integrated project schedules, communication plans, executive dashboards, project workbooks, closure plans, and financial reports for my teams, leadership and clients
  • Hosted weekly executive meetings, project team meetings (both internal and client facing) and engagement management team meetings
  • Created resource reports for executives based on the specific project schedule presented for the portfolio.

Management Consultant/PMG Manager

MAX-IT/SAIC/Leidos
01.2009 - 01.2016
  • Designed and developed standardized templates for project management group
  • Managed project and program management consultants
  • Program Manager
  • Developed detailed service-offering
  • Led and participated in client education sessions and sales meetings
  • Created project tools and templates, including project plan, budget, education materials, RFP responses, gap analysis form, meeting agenda, communication form, and implementation guides for reference
  • Facilitated product development and project status meetings
  • Developed several program offerings for the healthcare consulting group
  • Performed product and business development, project management, and clinical revenue cycle optimization consulting
  • Coordinated and defined SharePoint site for clinical revenue cycle team
  • Created project management documents for quality measurement and process improvement project
  • Provided guidance for several IT projects within the healthcare consulting group
  • Selected as the organizational change management expert and co-op lead
  • Presented to all consulting staff at monthly education meetings.

Corporate Manager of Health Information Management Systems

AdventHealth
01.2007 - 01.2009
  • Managed health information management systems, including EHR, EMPI, transcription, coding, PACS, and billing, for 35 hospitals and corresponding outpatient facilities
  • Led and participated in corporate HIM and core steering committee
  • Participated in and provided data to Cerner regarding Revenue Cycle Application issues and recommended improvements for the development of RevWorks
  • Conducted corporate HIM/IS director monthly meetings with the HIM and clinical informatics departments
  • Defined policy and procedures, documentation modifications and workflows for NHQM Reporting (National Hospital Quality Measures)
  • Developed corporate workflows for EHR and CPOE implementations
  • Defined and implemented change control mechanisms
  • Participated in corporate IS strategic planning
  • Monitored and managed change-in-scope requests
  • Managed daily team operations, scheduled staff, and balanced resources
  • Provided input to policy-level direction regarding standards, security, and quality assurance
  • Developed, implemented, and maintained resource utilization tools and statistics
  • Built team skills through cross training and other continuing education
  • Conducted project meetings and performed project tracking and analysis
  • Directed staff to complete assigned projects within scheduled targets; worked with staff to ensure tasks were assigned and completed as required
  • Developed and maintained corporate HIM/IS SharePoint site
  • Defined, created, and reported success factor statistics
  • Developed project plans for current and future projects.

Corporate IT Project Manager

AdventHealth
01.2006 - 01.2007
  • Managed EHR implementation and support for 35 hospitals and corresponding outpatient facilities
  • Defined, built, and managed business rules
  • Maintained list of functionalities by application module and ensured team remained current on overall application functionality
  • Developed and maintained secure FTP websites for billing and patient record requests
  • Monitored issue tracking in Computer Associates tracking application; ensured resolution of all application issues associated with assigned project and escalated issues appropriately
  • Facilitated application-based discussions across the organization to initiate change management discussions
  • Conducted project meetings and performed tracking and analysis in Microsoft Project
  • Directed staff to complete assigned projects within scheduled targets; worked with staff to ensure tasks were assigned and completed as required
  • Mentored and cross-trained analysts
  • Provided system-specific design and build recommendations to ensure HIPAA compliance.

Clinical Informatics Analyst, Corporate

Adventist Health System
01.2005 - 01.2006
  • Participated in the design, build, implementation, training, evaluation, testing, and maintenance of Cerner profile, clinical reporting, forms, flowsheets, and 75 chart formats
  • Lead the design, build, implementation, training, testing and support for 3M HRM/ARMS
  • Supported facilities through the homework process and kickoff activities
  • Represented the CIS team at process review meetings for the Cerner optimization project.

HIM Consultant

Precyse Solutions
01.2002 - 01.2005
  • Managed project teams that varied in size based on the client engagement
  • Acted as liaison for Precyse team members when needed
  • Developed policies and procedures, workflow charts, and invoice templates
  • Managed Release of Information project involving more than 5,000 possible court cases for a corporation in litigation for two years
  • Facilitated project management planning, implementation, and evaluation for the organization of a hospital offsite storage facility.

Education

M.S. - Health Informatics

University of Illinois

B.S. - Health Informatics and Information Management

University of Central Florida
Minor: Health Services Administration

Skills

  • Program and project management for large, complex enterprise initiatives
  • Enterprise Patient Master Index conversions, clean up, and maintenance
  • Managed the design, build, update, testing, training and maintenance of multiple systems across large healthcare organizations
  • Cybersecurity and HIPPA expertise
  • Network and System Architecture
  • Revenue Cycle and Clinical Systems
  • Engagement and management of cross-functional teams to identify roles, responsibilities, and deliverables, ensuring alignment with organizational strategies and goals
  • Workflow analysis and optimization utilizing technology
  • Change control mechanisms
  • Data analysis to determine trends and performance opportunities
  • Program Management Development and Delivery
  • Global client experience and expertise
  • System and Operational Gap Analysis and Assessments
  • Writing ETL processes, designing database systems, and developing tools for both real-time and offline analytic processing
  • Experience and management, including but not limited to, the following vendor products: Amazon Web Services, PACS, Athena, Epic integration, EMA, CPN, Nuance, Allscripts, Meditech, Pathways, JIRA, 3M Coding/CDI, Cerner, Hyland, McKesson, etc
  • Experienced in developing large-scale data structures and pipelines to organize, collect, and standardize data for generating insights and addressing reporting needs
  • Certified in Cerner Millennium Fundamentals and Core Applications
  • DELL SMaC Certification
  • Lean Six Sigma Green Belt
  • Certified Health Data Analyst (CHDA)
  • Database Administration and Development
  • Project Management Professional (PMP) Certification Candidate
  • Formal training and experience with 3M products, Cypress, ECM Solutions (Perceptive Software, Hyland OnBase, IBM), over 200 Cerner applications and McKesson (Horizon Patient Folder and AS400)
  • Postgraduate education in database management, analysis, design, implementation, SQL, Java, SOAP, SOA, and data mapping and models
  • CDI for ICD-10, AHIMA

Postgraduate Training

  • AHIMA Standards and Certification Response Team member-published response to certification program for EHRs
  • AHIMA HIT Certification Program NPRM Response Team member- published response to certification program NPRM
  • Member of Legal EHR e-HIM workgroup, published a Practice Brief and glossary in the Journal of AHIMA (2005)
  • Published EHR Temporary and Final Rule briefing in Journal of AHIMA (2010)
  • Published Certified Meaningful in Journal of AHIMA
  • Hosted and Presented The Legal EHR Security and Compliance via AHIMA Webinar
  • Presented ICD-10 Overview and Key Success Factors at HIMSS Chapter Conference

Postgraduatetraining

  • Formal training and experience with Cerner applications and McKesson (Horizon Patient Folder and AS400)
  • Postgraduate education in database management, analysis, design, implementation, SQL, Java, SOAP, SOA, and data mapping and models
  • Project management and information technology
  • CDI for ICD-10, AHIMA
  • Google Project Management Certification

Accomplishments

  • Successfully implemented various healthcare information systems at more than 50 healthcare facilities across the U.S. and Canada.
  • Decreased the number of support tickets by over 50% in month.
  • Resolved a complex compatibility issue with a crystal report heading to ensure the electronic health record met all regulatory and compliance requirements

Certification

  • RHIA
  • CHDA
  • Google Project Management Certification
  • PMP Candidate
  • Lean Six Sigma Green Belt

Timeline

Corporate EIT Manager, EHR Services - HealthFirst
01.2021 - Current
Manager, Ambulatory Solutions - DeliverHealth (Formally Nuance)
01.2021 - 01.2021
Engagement Manager, Senior Portfolio Manager - 3M
01.2016 - 01.2020
Management Consultant/PMG Manager - MAX-IT/SAIC/Leidos
01.2009 - 01.2016
Corporate Manager of Health Information Management Systems - AdventHealth
01.2007 - 01.2009
Corporate IT Project Manager - AdventHealth
01.2006 - 01.2007
Clinical Informatics Analyst, Corporate - Adventist Health System
01.2005 - 01.2006
HIM Consultant - Precyse Solutions
01.2002 - 01.2005
University of Illinois - M.S., Health Informatics
University of Central Florida - B.S., Health Informatics and Information Management

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Kerry Costa