Kerry Jo Sticher

• Greeted customers warmly and made them feel welcome.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Assisted with scheduling appointments for clients and visitors.
• Checked in and out patients for 5 Pulmonary doctors, 1 Internal Medicine, and 1 Rhumatology.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Processed payments from customers using a variety of payment methods, including credit cards and checks.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Updated customer information in databases regularly to ensure accuracy of records.
• Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
• Maintained accurate documentation on all pre-authorization requests, denials and appeals.
• Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.

• Check in and check out for ten physical therapists.
• Created and maintained filing systems, both paper and electronic.
• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
• Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
• Greeted visitors and directed them to the appropriate area or person.
• Verified patient eligibility and benefits for insurance coverage.
• Researched insurance plans to determine coverages and benefits available.
• Provided detailed information regarding medical policies, procedures, and protocols.
• Collected, filed, scanned, and retrieved confidential patient information.
• Reviewed medical records to ensure accuracy and completeness.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Assisted pharmacists in compounding sterile products according to state regulations.
• Managed filing of prescriptions, both electronically and manually.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Verified accuracy of medication labels before they were dispensed to customers.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Received payment from customers and processed credit card transactions when necessary.
• Organized work areas so that everything was easily accessible when needed.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
• Performed cash handling duties including counting currency, coins and checks.
• Balanced teller drawers regularly throughout the day according to established procedures.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Provided customer service to patients by answering questions about medications and health-related topics.
• Assisted pharmacists in compounding sterile products according to state regulations.
• Managed filing of prescriptions, both electronically and manually.
• Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
• Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
• Verified accuracy of medication labels before they were dispensed to customers.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Received payment from customers and processed credit card transactions when necessary.
• Organized work areas so that everything was easily accessible when needed.

References available upon request.