Kerry Jo Sticher

Performs a variety of administrative and clerical duties; check-in, check-out, answer multiple phone lines, check & collect balances, sort incoming faxes, send patient lab & imaging orders.

• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Streamlined prescription processing with accurate data entry and verification of patient information.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Counted and labeled prescriptions with correct item and quantity.
• Collected co-payments or full payments from customers.