Kerry McCarthy

Member of New Song Community Church security team, and a Sunday School teacher to kindergarteners.

• Made and served Starbucks café beverages with a focus on speed, quality and consistency.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Created a wide variety of hot and cold drinks with consistently positive customer satisfaction.
• Monitored levels of products and supplies, and maintained customer seating areas and cleaning duties.
• Formed meaningful relationships with customers.

I only worked here for a short time but I was able to learn a lot, and I was trained as a Certified Starbucks Barista by a coworker, an excellent Barista himself, named Jeffrey.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Solely managed all Hepatitis C patients by ordering and supplying their medications to them every month.
• Functioned as the Hepatitis C support and liaison for all of my clients by instructing them and coaching them not to give up during their difficult treatment.
• Worked closely with drug representatives acquiring knowledge and experience in marketing.
• Conducted marketing of CVS/Careplus pharmacy services to potential physicians and staff in their clinics in hopes of acquiring new clients.

• This clinic reached out to me to fill in for a staff member on medical leave.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Phlebotomy/setting up IV's for procedures.
• Assisted physician with endoscopies and colonoscopies.
• Gave medical advice under the direction of the physicians; medical triage.

• Cross-trained as front-office medical receptionist. Scheduled appointments and checked patients in and out. Managed telephones. Triaged patient medical problems under the supervision of the physician.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained patient medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Performed insurance prior-authorizations for patient treatment and services.
• Conducted the ordering and scheduling of procedures.

I was a (temporary) medical assistant for Adventist Health for about 7 years where I traveled around to all of the Portland Adventist medical clinics in the Portland Metropolitan/Vancouver area filling in for other RN's or Medical Assistants while they were ill or on vacation. I absolutely loved it! I filled in for nursing staff and receptionists both, working in clinics from pediatrics to internal medicine, to gynecology, occupational medicine, and urgent care.

I completed my college internship from MHCC at East Portland Pediatric Clinic, and eventually got hired. There were 5 pediatricians that I rotated working with. I assisted with procedures such as lacerations, circumcisions, toe-nail removals, and many others. Most infants required many immunizations and it was awesome experience and training.