Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerry K Turgeon

Waterford,CT.

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent time management and problem solving skills.

Overview

24
24
years of professional experience

Work History

Supervisor/Director

The Kids Club
Marlborough, CT
11.1998 - 02.2023
  • Mentored newly hired employees
  • Evaluated staff performance and provided coaching to address inefficiencies, and improve weak areas
  • Gathered, organized and input information into digital database.
  • Conducted routine inspections to check quality and compliance for State inspections
  • Educated employees on how to achieve success
  • Created successful work schedules for each staff member
  • Developed and implemented customer service policies to enhance satisfaction
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Excellent computer based knowledge
  • Collected, arranged, and input information into database system.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.

Supervisor/Assistant Unit Manager/

Community Renewal Team
Hartford, CT
10.2016 - 06.2017
  • Assistant Unit Manager- in charge of day to day operations of 3 sites, and 53 staff
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Established team priorities, maintained schedules and monitored performance.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Opened and closed locations and monitored shift changes
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Onboarded new employees with training and new hire documentation.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Assisted in organizing and overseeing assignments
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Education

Bachelor of Science - Psychology

Eastern Connecticut State University
Willimantic, CT
2001

Associate of Applied Science - Education

Manchester Community College
Manchester, CT
1992

Skills

  • Strong verbal and written communication skills
  • Set goals for staff that were achievable, and measurable
  • Excellent time management skills
  • Proficient multi-tasker
  • Performed routine clerical tasks such as mailing, copying, typing, faxing, filing and scanning etc
  • Outstanding organizational and problem-solving skills
  • Conducted monthly staff meetings
  • Entered weekly payroll into computer system
  • Recruiting and Hiring
  • Managed staff training
  • Team Leadership
  • Microsoft Office Suite Expertise
  • Goal attainment oriented

Timeline

Supervisor/Assistant Unit Manager/

Community Renewal Team
10.2016 - 06.2017

Supervisor/Director

The Kids Club
11.1998 - 02.2023

Bachelor of Science - Psychology

Eastern Connecticut State University

Associate of Applied Science - Education

Manchester Community College

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Kerry K Turgeon