Kerry Kelly
Palatka,FL, United States
Summary
Senior IT Project Manager | Enterprise Cloud & Financial Services Transformation Leader
Results-driven IT project leader with 15+ years of experience delivering large-scale technology transformations in financial services, cloud migration, and compliance-driven system conversions. Proven track record leading cross-functional teams through full project lifecycles — from strategic planning to production deployment — for SaaS implementations, enterprise data migrations, and regulatory programs. Recognized for directing complex initiatives such as Loss Mitigation SaaS rollouts for top U.S. banks, multi-client cloud migrations at IBM, and high-volume loan conversions post-merger at JP Morgan Chase. Adept at translating business requirements into scalable technical solutions, managing multimillion-dollar budgets, and ensuring projects are delivered on time, within budget, and to exacting compliance standards. Skilled in Agile, Scrum, hybrid cloud solutions, vendor management, and stakeholder engagement across distributed teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead IT Project Manager/Certified Scrum Master
Black Knight Financial Services/ICE Technology
Remote, USA
10.2022 - 07.2025
- Collaborated with financial services clients and third-party vendors for SaaS implementations across multiple platforms, delivering seamless client experience across all channels.
- Successfully managed relationships throughout the project lifecycle; identified and resolved roadblocks with client and vendor teams quickly, using data and insights to communicate risks, troubleshoot and mitigate issues.
- Successfully managed large-scale enterprise projects in financial services areas: Loss Mitigation, Default, Loan Scam Fraud Projects, Mobile Payments Fraud Projects, Claims, and Servicing Digital Implementations with clients.
- Managed global relationships with clients, vendors, and internal teams to ensure seamless communication and mitigate issues.
- Developed and implemented communication plans, documentation, best practice processes, and training materials.
- Mentored junior team members during onboarding and delivery efforts.
- Orchestrated and managed business development, ensuring team alignment and fostering relationships across all project teams.
- Managed release management processes for deployments to Performance, UAT, and Production every two weeks. Worked with teams to ensure seamless implementation of SaaS applications and services.
- Managed change control processes for enterprise-level software, ensuring minimal disruption to business operations.
- Developed communication plans between business and engineering teams, ensuring complete buy-in for project deliverables.
- Led training initiatives for development and QA teams for agile adoption, enhancing sprint and release planning efforts.
- Developed and implemented communication plans, managing workflows and ensuring seamless delivery.
- Monitored project schedules and resource allocations, ensuring technical, resource, and budget alignment.
- Monitored project schedules and resource allocations, utilizing Agile tools for tracking and reporting.
- Coordinated with business and development teams to deliver complex software solutions on time and within budget.
- Championed standardization of testing and QA protocols, implementing automated testing and continuous Agile integration and deployment.
- Utilized SmartSheet for project planning tasks, collaboration, and creation of executive dashboards for KPI reporting.
- Utilized Azure DevOps and JIRA to manage development and QA tasks, metrics, backlog, and retrospectives.
Offering Manager
IBM Cloud Garage/Cloud Professional Services
Remote, USA
10.2015 - 07.2020
- Architected technical cloud service frameworks in collaboration with IT architects, enabling enterprise digital transformation, enabling seamless delivery of services and technologies.
- Developed comprehensive sales materials, including procedural documents, training manuals, and technical training guides, technical sales enablement, and sales enablement guides.
- Delivered presentations and demonstrations to C-suite executives, assessing market feedback to pinpoint areas for improvement and refining product features to enhance service delivery and client satisfaction.
- Conducted business and technical discussions with clients, using technical knowledge base, and discussion forums to equip sales teams with the knowledge to effectively communicate product features and benefits.
- Formulated and implemented cloud service transformation frameworks and reusable architecture patterns, enabling seamless migration for enterprise clients while upholding IBM's enterprise cloud utility and standards.
- Coordinated with internal teams to ensure system integration and seamless implementation of cloud solutions and services.
- Developed and implemented cloud service strategies, coordinating with stakeholders for seamless delivery of cloud solutions.
- Defined a product roadmap for multi-channel cloud applications, prioritizing features based on market feedback and client requirements.
- Collaborated with business and technical teams to ensure seamless implementation of cloud solutions, enabling seamless integration of cloud services.
- Conducted client feedback sessions and industry analysis to gather essential feedback for product enhancements.
- Facilitated demonstrations, fostering a collaborative and team-driven operating environment.
- Supported QA and release management, ensuring seamless integration of services to assure quality and client satisfaction.
- Managed operations for various cloud service frameworks and deployment models, ensuring seamless service and product information and digital publishing standards.
Senior Project Manager
Washington Mutual (WaMu)/JP Morgan Chase
Remote, USA
01.2006 - 10.2015
- Managed comprehensive project lifecycles for mortgage servicing initiatives, ensuring compliance with federal regulations and adherence to high-volume loan processing standards.
- Developed cross-functional teams, including IT, HR, and servicing departments, to deliver integrated solutions.
- Managed technical deliverables, such as software version upgrades and enhancements, ensuring seamless collaboration with IT departments.
- Established training programs in collaboration with IT departments to enhance professional development and skillsets.
- Produced client technical documentation, comprising system requirements, validation documents, and technical specifications.
- Managed version-controlled documentation repositories with proficiency in SharePoint and other document management and consistency mechanisms.
- Conducted thorough peer reviews and quality checks to ensure accuracy and precision, implementing corrective measures to uphold high standards of content and reliability.
Senior Technical Writer
Fidelity National Information Services
Jacksonville, FL, United States
06.2004 - 04.2006
- Developed and maintained comprehensive technical documentation, including user manuals, API guides, and system specifications, ensuring accuracy and consistency across all platforms.
- Collaborated closely with engineers, product managers, and QA teams to gather technical specifications and ensure seamless documentation during development cycles.
- Designed and implemented documentation templates, including training templates, modular content, and automated publishing solutions.
- Translated complex technical concepts into user-friendly documentation, ensuring seamless communication between technical and non-technical stakeholders.
- Managed version-controlled documentation repositories with proficiency in SharePoint and other document management and consistency mechanisms.
- Conducted thorough peer reviews and quality checks to ensure accuracy and precision, implementing corrective measures to uphold high standards of content and reliability.
Education
Ph.D. - Information Technology
University of The Cumberlands
Cumberland12-2027
Master of Science - Project Management Information Systems
Florida Institute of Technology
Melboune, FL05-2010
Bachelor of Arts - English - Journalism
University of North Florida
Jacksonville, FL05-2002
Skills
- Project Lifecycle Management
- Agile Methodologies
- Scrum Framework
- Software Development Life Cycle Management
- Cloud Migration
- Financial Systems
- Risk Assessment
- Budget Control
- Stakeholder Engagement
- Process Improvement
- Technical Documentation
- Requirements Analysis
- Backlog Refinement
- Sprint Planning
- DevOps Practices
- Hybrid Cloud Solutions
- Enterprise Architecture
- Team Leadership
- Cross Functional Collaboration
- Vendor Management
- Change Control
- Compliance Standards
- Performance Metrics
- User Acceptance Testing
- Production Deployment
- Azure Cloud
- Cloud Application Modernization
- Cloud Immersion & Migration
- Github/ZenHub
- Aha!
- JIRA
- RTC
- Adobe Acrobat, FreeHand, Photoshop, InDesign & Illustrator
- ClearCase/ClearQuest
- MAC
- MS Office Suite
- MS Teams
- MS Visio
- MS Project
- MS Windows
- Publisher Page
- Ceridian
- Workday
- ITSM
- SuccessFactors
- ERP
- SAP
- B2B SaaS
- Salesforce
- ServiceNow
- SmartSheet
Certification
- Scrum Concepts and the Product Owner, IBM
- Certified Scrum Master, Scrum Alliance
- Scrum Fundamental Certification, The Training Academy
- Scrum Product Owner Certification, The Training Academy
- Health Coach Certification, The Health Coach Institute
Timeline
Lead IT Project Manager/Certified Scrum Master
Black Knight Financial Services/ICE Technology
10.2022 - 07.2025
Offering Manager
IBM Cloud Garage/Cloud Professional Services
10.2015 - 07.2020
Senior Project Manager
Washington Mutual (WaMu)/JP Morgan Chase
01.2006 - 10.2015
Senior Technical Writer
Fidelity National Information Services
06.2004 - 04.2006
Ph.D. - Information Technology
University of The Cumberlands
Master of Science - Project Management Information Systems
Florida Institute of Technology
Bachelor of Arts - English - Journalism
University of North Florida