Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
OperationsManager

KERRYLYNN WAGNER

North Augusta,S.C.

Summary

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Background reflects strong leadership skills, a caring attitude, and extensive successful contact with both public and internal clients.

Overview

22
22
years of professional experience

Work History

ASSISTANT TO DIRECTOR

CIRCLE OF ANGELS INITIATIVE
01.2021 - Current
  • Provide a variety of remote support to organization's director on a project basis
  • Collaborating, conducting organizational research, and building a database of legal support documents to fuel a lawsuit initiative
  • Facilitating and participating in regular virtual meetings.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Proofread and edited documents for accuracy and grammar.
  • Served as corporate liaison for finance, IT and marketing departments.

TEACHER

ST. MARY HELP OF CHRISTIANS SCHOOL
01.2020 - 03.2020
  • Administered religious instruction to 6th grade students
  • Created dynamic lesson plans for all students and individualized education plans (IEPs) for students with unique needs
  • Adapted teaching methods, using Google Meet and Classroom, to effectively teach during the pandemic.
  • Incorporated multiple types of teaching strategies into classroom.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Advised and counseled students to help them develop skills and knowledge required to succeed.

CAREGIVER

REGENT HEALTH/FREEDOM IN-HOME CARE
01.2015 - 01.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Liaison between patient, family members, administration, and healthcare staff
  • Performed administrative duties including record-keeping, banking, and tax assistance.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.

PATIENT CARE COORDINATOR

TIDEWATER DENTAL
01.2014 - 01.2015
  • Managed scheduling for 7 dentists and dental specialists
  • Facilitated in-take processes including check-in, insurance verification, billing, and scheduling
  • Managed and maintained efficient front-end processes including inventory, document management, data management and support to leadership and staff.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked with patients to schedule tests and procedures.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Provided support and guidance to patients and families to navigate healthcare systems.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Provided excellent customer service to patients and medical staff.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.

CLAIMS SPECIALIST LEVEL II

DELTA DENTAL
01.2009 - 01.2012
  • Provided claim status intel to patients, doctors and staff in contact center
  • Updated and improved protocol manuals for more efficient processes.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Followed up with customers on unresolved issues.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Negotiated with other involved parties to arrange settlements for maximum results.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

APPOINTMENT CLERK

375TH MEDICAL GROUP
01.2007 - 01.2009
  • Managed patient scheduling for 6 medical clinics
  • Facilitated in-take and provided initial screening to make appropriate referral(s)
  • Troubleshot issues with Patient Advocate to resolve high-level issues
  • Updated and improved protocol manuals for more efficient processes.
  • Answered calls regarding appointment requests, concerns and inquiries.
  • Documented all calls and inquiries in computer system.
  • Provided accurate information and answered any questions regarding services or products.
  • Set appointments with customers based on individual convenience.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Operated multi-line telephone system to answer and direct high volume of calls.

PHARMACY TECHNICIAN & CUSTOMER SERVICE MANAGER

VETCENTRIC
01.2002 - 01.2004
  • Supervised team of 10-15 including managing onboarding, scheduling, training, and performance
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Created escalation protocol and processes for issues
  • Resolved escalated high-level issues
  • Created a new department to handle electronic communications including email and chat with client veterinarians and their patients owners.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Collected payments from customers.

Education

MEDICAL RECORDS CERTIFICATION - Medical Records & Coding

UNIVERSITY OF PHOENIX
Online
11.2023

Bachelor of Arts - Sociology

St. Mary's College of Maryland (Honors College)
Saint Marys, MD
05.2017

A.A. IN LIBERAL ARTS -

SOUTHWEST ILLINOIS COLLEGE
01.2010

Skills

  • Detail Oriented
  • Creative Problem Solving
  • Critical Thinking Skills
  • Goal Setting
  • Health Administration Teamwork
  • Organizational Skills Workflows
  • Verbal/Non-Verbal Communication
  • Exemplary Customer Service
  • Interpersonal Communication
  • Medical Office Procedure
  • Insurance Verification
  • Patient Outreach and Follow-Up
  • Patient Documentation
  • Relationship Building
  • Patient Records Management
  • Office Administration
  • Patient Flow Management
  • Patient Care Coordination
  • Insurance Practices
  • Patient Relations
  • Administrative Supervision
  • Patient Education
  • Payment Collection
  • Inventory Management
  • HIPAA Compliance
  • Health Systems
  • Medical Terminology
  • Claims Processing
  • Appointment Scheduling
  • Project Coordination
  • Disease Classification
  • Research
  • Classroom Instruction
  • Group Instruction
  • Curriculum Implementation
  • Student Engagement

References

References, both personal and professional, can be provided upon request.

Affiliations

  • Alpha Kappa Delta ( Sociological Honors Society)
  • Phi Theta Kappa (Honors Society)
  • Project Echo Homeless Shelter & Gift Shop
  • Rogers' Rescues (Canine)
  • S.O.S Ministry (Serving Our Seniors)
  • Hesse Kassel Jaeger Korps (Colonial Reenactment group)
  • Walking With Purpose Bible Study

Timeline

ASSISTANT TO DIRECTOR

CIRCLE OF ANGELS INITIATIVE
01.2021 - Current

TEACHER

ST. MARY HELP OF CHRISTIANS SCHOOL
01.2020 - 03.2020

CAREGIVER

REGENT HEALTH/FREEDOM IN-HOME CARE
01.2015 - 01.2019

PATIENT CARE COORDINATOR

TIDEWATER DENTAL
01.2014 - 01.2015

CLAIMS SPECIALIST LEVEL II

DELTA DENTAL
01.2009 - 01.2012

APPOINTMENT CLERK

375TH MEDICAL GROUP
01.2007 - 01.2009

PHARMACY TECHNICIAN & CUSTOMER SERVICE MANAGER

VETCENTRIC
01.2002 - 01.2004

MEDICAL RECORDS CERTIFICATION - Medical Records & Coding

UNIVERSITY OF PHOENIX

Bachelor of Arts - Sociology

St. Mary's College of Maryland (Honors College)

A.A. IN LIBERAL ARTS -

SOUTHWEST ILLINOIS COLLEGE

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