Summary
Overview
Work History
Education
Skills
Timeline
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Kerryonne Bowens

Dallas

Summary

Dynamic and results-driven professional with a proven track record of driving customer satisfaction, increasing sales, and enhancing brand visibility through strategic public relations and relationship-building efforts. Recognized for cultivating strong partnerships with local businesses and community stakeholders, effectively securing sponsorships and promoting organizational missions. Skilled in leading high-performing teams, resolving internal conflicts, and streamlining operations to meet and exceed corporate standards. Adept at training cross-functional staff, managing promotions, and maintaining a clean, efficient, and customer-friendly environment. Committed to delivering exceptional service and achieving business growth through collaboration, innovation, and an unwavering focus on excellence.

Overview

11
11
years of professional experience

Work History

Ambassador

Clear LLC
08.2021 - 03.2023
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Served as organization ambassador at various charity events, promoting mission and values.
  • Built and maintained positive relationships with public by utilizing strategic plans.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Maintained knowledge of current promotions and product features.
  • Increased sales by effectively communicating product benefits.

Relief Manager

Ractrac
02.2013 - 04.2018
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Answered customer questions and provided immediate assistance to deliver exemplary service.
  • Efficiently stocked shelves and displays to ensure product availability, accurate labeling, and appealing presentation, contributing to a clean, organized, and customer-friendly shopping environment.
  • Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Customer Service Representative

Rouses Market
11.2011 - 09.2013
  • Cross-trained and backed up other customer service managers.
  • Maintained up-to-date knowledge of product and service changes.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and provided backup support for organizational leadership.
  • Efficiently stocked shelves and displays to ensure product availability, accurate labeling, and appealing presentation, contributing to a clean, organized, and customer-friendly shopping environment.

Education

High School Diploma -

Picayune Memorial High
Picayune, MS

Skills

  • Team management
  • Sales coaching
  • Market research, forecasting, and analysis
  • Business development
  • Market and competitive analysis
  • Marketing strategy
  • Sales engagement techniques
  • Sales operation
  • Cash handling
  • Upselling strategies
  • Coaching and mentoring
  • Customer service
  • Inbound and outbound calling

Timeline

Ambassador

Clear LLC
08.2021 - 03.2023

Relief Manager

Ractrac
02.2013 - 04.2018

Customer Service Representative

Rouses Market
11.2011 - 09.2013

High School Diploma -

Picayune Memorial High

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