Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerry Wagoner

Park Ridge,IL

Summary

Results-oriented Customer Care Supervisor with five years of leadership experience. Skilled in motivating team members to deliver exceptional service and increase sales. Decisive problem-solving skills in a fast-paced environment. Collaborative leader dedicated to partnering with various stakeholders.

Overview

23
23
years of professional experience

Work History

Supervisor, Customer Care

Crate And Barrel
03.2014 - Current
  • Applied leadership talents to support teams of up to 28 associates to achieve care center goals in productivity and quality.
  • Evaluated team performance on a regular basis and offered continued coaching to improve skills.
  • Assisted with creation of SOP and training guides, as well as facilitated training sessions.
  • Partnered with corporate leaders to support a robust product review program, with goals to increase product visibility and sales.
  • Previous positions include Lead and Customer Care Associate

Associate Producer

Cutting Room Floor Productions
09.2008 - 02.2014
  • Collaborated with various business leaders to write projects in multitudes of mediums, including video, social media, and books
  • Managed multiple projects simultaneously, ensuring timely completion and meeting budget constraints.
  • Created and managed production schedules.

Prior Learning Assessment Specialist

AIU Online
03.2005 - 09.2008
  • Conducted assessments of resumes, experiential portfolios, and professional training for college credit
  • Communicated results to students to ensure all degree requirements met

Product Service Coordinator

Marketing Innovators
04.2003 - 10.2004
  • Applied best practices to inbound calls and emails to ensure excellent customer service
  • Partnered with team leaders to monitor inventory to fulfill all client's orders

Front Desk Supervisor

Double Tree Hilton
01.2002 - 04.2003
  • Oversaw front desk operations, including staff productivity and operational efficiency
  • Worked with Distressed Airline Passenger Services to ensure maximum occupancy
  • Prior roles were Front Desk Agent and Reservations Agent

Education

Bachelor of Arts - Theatre

Northern Illinois University
Dekalb, IL

No Degree - Improv Training

Second City Conservatory
Chicago

Skills

  • Time Management
  • Written and Verbal Communication
  • Coaching and Motivation
  • Collaborative Leadership
  • Creative Solutions
  • Escalation Support
  • Microsoft Office
  • Google Platforms
  • Adobe Creative Suites

Timeline

Supervisor, Customer Care

Crate And Barrel
03.2014 - Current

Associate Producer

Cutting Room Floor Productions
09.2008 - 02.2014

Prior Learning Assessment Specialist

AIU Online
03.2005 - 09.2008

Product Service Coordinator

Marketing Innovators
04.2003 - 10.2004

Front Desk Supervisor

Double Tree Hilton
01.2002 - 04.2003

Bachelor of Arts - Theatre

Northern Illinois University

No Degree - Improv Training

Second City Conservatory
Kerry Wagoner