Kersey Kelly
Eglin AFB,ID
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Extensive experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
5
5
years of professional experience
Work History
Unit Program Coordinator
The United States Air Force
07.2021 - 05.2022
- Handled phones for high-level officials and managed official mail, correspondence, and documents for squadron leadership
- Spearheaded various administrative support programs for a 300+ member unit, ensuring smooth operations and compliance with regulations
- Proficient in Microsoft Office Suite, Office 365, and Excel, enabling efficient document management and data tracking
- Provided exceptional service to 300+ members, serving as the go-to resource for office-related inquiries and assistance
- Delivered training presentations, maintained professional correspondence, and created user-friendly guides for process improvement
- Streamlined office functions, maintained an orderly workspace, and facilitated effective delegation for enhanced program efficiency
- Resolved complaints, initiated projects for process improvement, and successfully implemented COVID-19 safety procedures
- Oversaw personnel actions and managed the CyberSecurity Liaison program, ensuring effective IT support for the unit
- Managed the Government Purchase Card and Government Travel Card programs, demonstrating proficiency in budget management and financial tracking
- Acted as the Subject Matter Expert for the Defense Travel System, facilitating travel authorizations and ensuring adherence to travel regulations
- Awarded the Iron Horse Award for exceptional leadership and squadron improvement initiatives
- Recognized with outstanding (level 5) and commendable (level 4) ratings on performance appraisals.
Unit Program Coordinator
The United States Air Force
05.2018 - 12.2020
- Managed calendars and correspondence for high-ranking officials, ensuring smooth office operations and efficient communication
- Oversaw diverse administrative support programs, including finance, personnel, and security, fostering adherence to strict government regulations
- Proficient in Microsoft Office and Office 365, adept at creating and managing various documents and data, enhancing office productivity
- Provided exceptional customer service, serving as the go-to resource for over 100 personnel, ensuring effective communication and problem resolution
- Successfully organized various office events and streamlined program functions, exhibiting strong attention to detail and an efficient work ethic
- Proactively resolved office issues, initiated process improvements, and implemented effective training materials to enhance office performance
- Directed and trained new staff, facilitating seamless integration into the work environment and ensuring proficiency in job responsibilities
- Managed personnel actions and provided IT support, demonstrating proficiency in data management and maintaining IT equipment
- Efficiently managed a $250,000 budget, overseeing purchases and implementing streamlined financial tracking systems to ensure fiscal responsibility
- Served as a Subject Matter Expert for the Defense Travel System (DTS), facilitating travel authorizations and vouchers for over 100 squadron members
- Supported primary USM in managing security clearances and overseeing restricted area access, ensuring compliance with security protocols
- Ten-time recipient of the Civilian Category I of the Quarter Award at the squadron level
- Three-time recipient of the Civilian Category I of the Quarter Award at the group level
- Acknowledged as the "Madhatter of the Month" for exceptional work in October 2019
- Received multiple performance awards and accolades for outstanding contributions to office operations
- Consistently rated "outstanding" (level 5) across all categories in 2018, 2019, and 2020 performance appraisals.
Administrative Assistant
New Life Church
02.2017 - 12.2017
- Efficiently managed office tasks, including documentation, filing, and meeting preparation
- Orchestrated large-scale events and services for over 150 Jr
- High Students, demonstrating strong organizational and leadership skills
- Operated the Check-In Team on Sunday mornings
- This team ensured over 150 students were seamlessly checked in weekly to attend Sunday service and maintained updated contact and parent information
- Ordered all administrative and support supplies for Sunday services, events, and small groups
- Submitted and tracked Purchase Orders for all supplies purchased
- Self-motivated with the ability to work without direct supervision
- Acute attention to detail in all areas of work
- Proficient in Microsoft Office Suite, Office 365, and data management for effective documentation and communication
- Handled inquiries and complaints with a professional and friendly approach, ensuring a positive experience for parents and students
- Demonstrated strong communication skills through public speaking, correspondence management, and successful implementation of group training and meetings
- Formulated and maintained schedules for 50 adult volunteers
- Recruited, interviewed, trained, and supervised new volunteers
- Planned and operated Jr
- High volunteer events, meetings, and training
- Planned and operated summer program called "Girltime" and "Mantime" for over 100 students
- This included ordering supplies, preparing curriculum, leading small groups, coordinating workout instructors, facilitating community service projects, and maintaining relationships with over 200 parents
- Created first-ever Jr
- High Movie Night for over 200 students
- Displayed empathy and effective problem-solving skills, implementing successful solutions and tailored training programs for volunteers
- Project and Logistics Manager for a three-day, overnight camp for 100+ Jr
- High students
- Corresponded with camp venue to book location and pay all fees
- Scheduled and organized all in-camp activities
- Developed and handled all liability waiver forms and registration forms of the students
- Acted as the main point of contact and respondent for all emergencies during the camp
- Coordinated with Nurse to aid in handling and distribution of prescription medication to students
- Coordinated with adult volunteers and held a volunteer training meeting discussing their responsibilities and expectations
- Ordered all supplies and submitted Purchase Orders (POs) for the event including food, clothing, office supplies, and other paraphernalia
- Managed and submitted all payments to the accounting office.
Education
Bachelor of Arts - Spanish Literature And Language
University of Colorado Colorado Springs
Colorado Springs, CO12-2016
Skills
- Meeting facilitation
- Scheduling expertise
- Policies and Procedures Enforcement
- Public Speaking
- Fiscal Management
- Administrative Staff Coordination
- Inventory Management
- Time management abilities
- Problem-Solving
- Project Management
- Excellent Communication
- Teamwork and Collaboration
- Punctual and Dependable
Accomplishments
Awarded the Iron Horse Award for exceptional leadership and squadron improvement initiatives.
Performance Appraisals:
Recognized with outstanding (level 5) and commendable (level 4) ratings on performance appraisals.
Ten-time recipient of the Civilian Category I of the Quarter Award at the squadron level.
Three-time recipient of the Civilian Category I of the Quarter Award at the group level.
Acknowledged as the "Madhatter of the Month" for exceptional work in October 2019.
Received multiple performance awards and accolades for outstanding contributions to office operations.
Project and Logistics Manager for a three-day, overnight camp for 100+ Jr. High students.
Timeline
Unit Program Coordinator
The United States Air Force
07.2021 - 05.2022
Unit Program Coordinator
The United States Air Force
05.2018 - 12.2020
Administrative Assistant
New Life Church
02.2017 - 12.2017
Bachelor of Arts - Spanish Literature And Language
University of Colorado Colorado Springs