Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kersha Parker

Wolfforth

Summary

Dynamic business consultant with a proven track record at AT&T, excelling in team leadership and business analysis. Spearheaded process improvements that enhanced efficiency and drove client growth. Adept at mentoring staff and implementing solutions, consistently exceeding sales goals while fostering strong client relationships.

Overview

7
7
years of professional experience

Work History

Premier Business Consultant Lead

AT&T
05.2025 - Current
  • Led frontline consultants in establishing & maintaining client relationships throughout our Small Business market.
  • Help identify growth opportunities for clients by conducting insightful account analysis.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Enhanced team productivity by providing guidance on effective time management and prioritization techniques.
  • Conducted 1:1 coaching with consultants to highlight individual areas of focus and develop strategies for success.
  • Partnered with Leadership and vendors to implement sales strategies to exceed business goals.

Premier Business Consultant

AT&T
10.2023 - 05.2025
  • Provided a frontline consultative experience for AT&T Small Business clientele.
  • Identified growth opportunities for clients through in-depth account analysis.
  • Partnered with departments to recommend success-based resolutions across AT&T platforms.
  • Developed and skill transferred business strategies to help meet and exceed sales goals.
  • Cultivated strong Brand identity with AT&T for existing and potential clients.

Premier Lead Service Consultant

AT&T
12.2022 - 09.2023
  • Led frontline consultants in retaining & maintaining client relationships throughout our Consumer market.
  • Help identify 1:1 solutions for tenured accounts holders.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Enhanced team productivity by providing guidance on proper call handling procedures and case management.
  • Conducted 1:1 coaching with consultants to highlight individual areas of focus and develop strategies for success.
  • Partnered with Leadership and vendors to implement retention and sales strategies to exceed department goals.
  • Collaborated with Leadership and peers to cultivate a culture that aligned with company standards.

Premier Service Consultant

AT&T
09.2018 - 12.2020
  • Provided a frontline consultative experience for AT&T Consumer Retention.
  • Identified growth opportunities for customers through in-depth account analysis.
  • Developed and skill transferred business strategies to help meet and exceed sales goals.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained ethical service practices to regain trust of existing customers.

Education

Bachelor of Science - Leadership Studies

Texas Tech University
Lubbock, TX
12-2026

Associate of Arts - Communications

South Plains College
Levelland, TX
08-2024

Skills

  • Presentation skills
  • Business analysis
  • Team leadership
  • Effective communication
  • Staff mentoring
  • Process improvement
  • Planning and execution
  • Solution implementation
  • Problem-solving abilities

Timeline

Premier Business Consultant Lead

AT&T
05.2025 - Current

Premier Business Consultant

AT&T
10.2023 - 05.2025

Premier Lead Service Consultant

AT&T
12.2022 - 09.2023

Premier Service Consultant

AT&T
09.2018 - 12.2020

Bachelor of Science - Leadership Studies

Texas Tech University

Associate of Arts - Communications

South Plains College

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