Kershana Grapengeter
Edgerton,United States
Summary
Experienced professional with a strong skill set and dedication, eager to re-enter the workforce after a break to attend to family matters. Seeking a role where past experiences can be leveraged to contribute positively to a dynamic team environment. Goal is to secure a position for personal and professional growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dasher
Door Dash
Auburn, IN
05.2025 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Enhanced communication with customers through proactive updates on order status.
Housekeeper
Self-employeed
Edgerton, OH Auburn, IN
08.2024 - 08.2025
BPO Stock
Therma Tru
Butler, Indiana
05.2024 - 07.2024
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Collaborated with hiring managers to understand job requirements and expectations.
Sandwich Artist
Subway
04.2021 - 05.2024
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Housekeeper
Self-Employed
10.2020 - 05.2021
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Education
Diploma -
Edgerton High School
Edgerton, Ohio05.2021
Skills
- Maintained cleanliness and organization of area to meet health and safety standards
- Provided excellent customer service, taking orders accurately and efficiently
- Collaborated with team members to ensure smooth operation
- Communicate with diverse co-workers/customers, build rapport and long-term relationships, and achieve customer satisfaction
- Organize furniture, laundry, and home appliances in alignment with client specifications, perform deep cleaning of floors, walls, and surfaces, and build long-term client relationships
- Utilize appropriate cleaning solutions to prevent damage to materials and ensure compliance with safety standards
- Performed deep cleaning of carpets, furniture, and upholstery and utilized appropriate cleaning solutions to prevent damage to client property
- Implement new operational workflows and schedules to reduce completion time for cleaning assignments by eight minutes per room while maintaining five-star quality standards
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Working in a fast-paced environment efficiently
- Time management
- Communication
- Multitasking
- Customer Service
- Accurate Memory
- Adaptability
- Organization
- Problem Resolution
- Manufacturing
Certification
ServSafe certified
Timeline
Dasher
Door Dash
05.2025 - Current
Housekeeper
Self-employeed
08.2024 - 08.2025
BPO Stock
Therma Tru
05.2024 - 07.2024
Sandwich Artist
Subway
04.2021 - 05.2024
Housekeeper
Self-Employed
10.2020 - 05.2021
Diploma -
Edgerton High School