Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kersity Evans

Duluth,GA

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

8
8
years of professional experience

Work History

Training Director

Chick-fil-a
09.2018 - Current
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Managed new employee orientation training process for more than 100 employees each year

Cashier/Customer service representative

Kroger
04.2016 - 03.2018
    • Greeted customers entering store and responded promptly to customer needs.
    • Built relationships with customers to encourage repeat business.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Crew member

wendy's
01.2016 - 04.2016
    • Worked front counter, drive-thru and other areas.
    • Worked well with teammates and accepted coaching from management team.
    • Took orders, prepared meals, and collected payments.
    • Collaborated with team members to complete orders.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Kept food preparation area, equipment, and utensils clean and sanitary.

Seasonal Cashier

Dick's sporting goods
11.2015 - 01.2016
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Welcomed customers and helped determine their needs.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Restocked and organized merchandise in front lanes.

Education

BA - International Business Administration

Southern New Hampshire University
Manchester, NH
12.2025

Skills

    • Strategic Thinker
    • Training Oversight
    • Training Solutions Development
    • Knowledgeable in Pathway
      • Training Methods
      • Leadership Training
      • New Employee Training

References

Sarah England, Executive Director, Chick-Fil-A, (770) 686-4094 

Jessica Skipper, manager, Kroger, (404) 851-4393

Timeline

Training Director

Chick-fil-a
09.2018 - Current

Cashier/Customer service representative

Kroger
04.2016 - 03.2018

Crew member

wendy's
01.2016 - 04.2016

Seasonal Cashier

Dick's sporting goods
11.2015 - 01.2016

BA - International Business Administration

Southern New Hampshire University

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Kersity Evans