Kersten Golan
Marine City,MI
Summary
Exemplary employee with a strong work ethic and excellent customer service skills. Thoroughly enjoys the time that is spent working for and speaking with customers. Efficient time management skills and skilled at recalling the tasks that I need to achieve. Team player and enjoys the company of coworkers as well as training and building relationships with new hires. Contributes a positive attitude to the work environment.
Overview
4
4
years of professional experience
Work History
Companionship Volunteer
AccentCare Hospice
Madison Heights, MI
08.2022 - Current
- Visited hospice patients and spent time with them.
- Spoke to the patients about their experiences in end of life care.
- Listened to the patients as they shared their emotions during the end of their life.
- Spoke with the family members of patients about their feelings as their loved ones go through the dying process.
- Engaged in meaningful activities with patients.
- Attended and helped at a camp for kids who lost a loved one on hospice care.
- Ensured positive treatment of patients.
- Collaborated with other volunteers to create a positive work environment.
- Maintained accurate records and documented client data in company databases.
- Entered data into files with new information.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
Shift Manger
The Sweet Tooth Of Marine City
, MI
06.2020 - Current
- Assisted customers in finding their needs.
- Managed money by counting totals at the end of each shift.
- Trained new employees on how to use the cash register system and how to perform crucial duties.
- Supervised peers during shifts to ensure customer satisfaction.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and other managers.
Waitress
The Riviera Restaurant
Marine City, MI
06.2023 - 08.2023
- Prepared salads, appetizers, and garnishes.
- Reviewed and recalled daily specials, menu changes and service specifications.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Took orders from customers accurately and efficiently.
- Maintained cleanliness and safety of work areas throughout shift by wiping counters and cleaning spills.
- Handled food safely and kept spaces clean to protect customers from food borne illness and maintain proper sanitation.
- Maintained a positive relationship with customers and fellow staff members.
Education
Associate Degree in Nursing - Nursing
St. Clair County Community College
Port Huron, MI05-2025
High School Diploma -
Marine City High School
Marine City, MI05-2022
Skills
- BLS Certified from the American Heart Association
- Mental Health First Aid Certified
- Customer Service Skills
- Documentation skills
- Flexible Schedule
- Community Engagement
- Computer Skills
- Relationship Building
- Recordkeeping and Confidentiality
- Teamwork and Collaboration
- Community Service
- Positive Attitude
Timeline
Waitress
The Riviera Restaurant
06.2023 - 08.2023
Companionship Volunteer
AccentCare Hospice
08.2022 - Current
Shift Manger
The Sweet Tooth Of Marine City
06.2020 - Current
Associate Degree in Nursing - Nursing
St. Clair County Community College
High School Diploma -
Marine City High School
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