Kersten Hansen
Marble,CO
Summary
Compassionate Caregiver and Senior Office Manager and with a proven track record at Farmers Union Insurance-Brian Hansen Agency. Skilled in Alzheimer's care and complex problem-solving, demonstrating a commitment to excellence and client support. Excelled in collaborative team management and effective time management, driving client retention and building strong client rapport.
Overview
15
15
years of professional experience
Work History
Caregiver
Self Employed Web
Carbondale, CO
01.2018 - Current
- Built strong and trusting rapport with clients and loved ones.
- Drove clients to doctors' appointments and social outings.
- Planned and prepared healthy meals and snacks.
- Ensured consistent companionship for clients.
- Executed housekeeping duties aligned with client's needs.
- Tracked patient vitals regularly.
- Monitored health and well-being of clients and reported significant health changes.
Senior Office Manager
Farmers Union Insurance-Brian Hansen Agency
Irene, SD
05.2010 - 12.2017
- Coordinated schedules and ensured efficient use of resources.
- Executed administrative responsibilities like taking messages, scanning documents and managing business correspondence.
- Revised and managed comprehensive schedule for client meetings.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Drafted agendas, meeting notes, and supplementary documents to streamline collaboration.
Education
Associate of Applied Science - Neurolinguistic Programming
Zesty Ginger
Dallas, TX04-2024
Associate of Science - Secretarial Studies And Office Administration
Western Iowa Technical Community College
Sioux City, IA05-2010
Skills
- Effective Time Management
- Collaborative Team Management
- Compassionate Communication
- Personal Care Assistance
- Patient Support Advocacy
- Alzheimer's Care
- Complex Problem-solving
- Customer Support Expertise
- Prioritization and Time Management
- Executive Leadership Support
- Calendar Coordination
Timeline
Caregiver
Self Employed Web
01.2018 - Current
Senior Office Manager
Farmers Union Insurance-Brian Hansen Agency
05.2010 - 12.2017
Associate of Applied Science - Neurolinguistic Programming
Zesty Ginger
Associate of Science - Secretarial Studies And Office Administration
Western Iowa Technical Community College
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