Kersten Kamps
Zeeland,MI
Summary
Dynamic team player with a proven track record at Chick-fil-A, excelling in employee engagement and knowledge transfer. Developed effective training materials and enhanced onboarding processes, fostering a collaborative environment. Recognized for attention to detail and adaptability, ensuring high-quality training outcomes and improved team performance. An avid book reader with a love for learning through the written word. With my background in customer service, I am well grounded with being personable as well as helping. Am willing to take direction and work as a team. When the need arises, I can be self-motivated and work on my own to get a task completed. I am well versed in problem solving as an individual and as a team.
Overview
5
5
years of professional experience
Work History
Team Member/ Trainer
Chick-fil-A
09.2024 - 11.2025
- Assisted in developing training materials for employee onboarding programs.
- Shadowed experienced trainers to learn effective delivery techniques and engagement strategies.
- Supported new hire orientation sessions by providing relevant information and answering questions.
- Collaborated with team members to gather feedback on training effectiveness and areas for improvement.
- Collaborated with managers to identify specific training needs for individual departments or teams.
Farm Hand/Cashier
Woodland Enterprises Berry Farms
05.2021 - 08.2024
- Operated farm machinery for planting, cultivating, and harvesting berries efficiently.
- Trained new staff on operational procedures and best practices in berry cultivation.
- Collaborated with team to coordinate daily tasks, improving workflow efficiency.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
- Harvested crops at peak ripeness, ensuring highest quality produce for market.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
Education
High School Diploma -
Kamps Academy/ Homeschooled
Zeeland, MI05-2023
Skills
- Feedback delivery
- Knowledge transfer
- Employee engagement
- Attention to detail
- Job skill building
- Employee relations
- Clear communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
- Organizational skills
- Verbal and written communication
- Relationship building
- Team building
- Adaptability and flexibility
- Active listening
Timeline
Team Member/ Trainer
Chick-fil-A
09.2024 - 11.2025
Farm Hand/Cashier
Woodland Enterprises Berry Farms
05.2021 - 08.2024
High School Diploma -
Kamps Academy/ Homeschooled
references
Employer: Mike VanderKooi Contact Information: [616] 218- 7480 Email: N/A Director: Jennie Kraker Contact Information: [616] 402- 9854 Email: N/A