Kersten Primus
Summary
Highly organized and dependable professional with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
MUSC
02.2024 - 06.2025
- Provides high level customer service while facilitating accurate and timely completion of registration verifying.
- Preparing all patient accounts for inpatient and outpatient billing to maximize payment for clinic services.
- Reviews and verifies all payment methods available (insurance, self- pay, agency)
- Works with patients to set up payment arrangements.
- Collecting copayments and deductibles
- Solves basic billing inquiries.
- Worked with Epic software.
- Provided compassionate assistance to patients during intake, enhancing overall patient experience and ensuring a welcoming environment.
- Coordinated with healthcare teams to ensure seamless patient transitions, fostering effective communication and enhancing service quality.
- Maintained accurate patient records and managed data entry, upholding compliance with healthcare regulations and improving data integrity.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Patient Service Representative
Coastal Pediatric Associates
05.2021 - 01.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Athena to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Data Entry
TEKsystems
01.2020 - 04.2021
- Completed recordkeeping, filing and data entry duties.
- Identified, corrected, and reported data entry errors.
- Performed data entry tasks for client records management.
- Performed data entry for various documents and records.
- Verified the accuracy of data entry into agency databases.
- Assisted with intakes, initial assessments, and data entry.
- Performed data entry and maintained client information databases.
- Utilized various software programs for managing reservations, data entry, and reporting purposes.
Customer Service Representative
Iqor
08.2019 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Crestwood High School
Sumter, SCBachelor's in Human Services - Human Services
Lander University
Greenwood, SC01-2026
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Problem-solving
- Money handling
- Insurance billing
- Eligibility determination
- Verbal and written communication
- Data entry
- Medical billing
Timeline
Patient Access Representative
MUSC
02.2024 - 06.2025
Patient Service Representative
Coastal Pediatric Associates
05.2021 - 01.2024
Data Entry
TEKsystems
01.2020 - 04.2021
Customer Service Representative
Iqor
08.2019 - 03.2021
Crestwood High School
Bachelor's in Human Services - Human Services
Lander University
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