Kerstin Debelly
Brighton,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Driven Excellent computer skills and telephone etiquette. Customer service leader who is patient and empathetic, with a strong background in conflict resolution and customer service. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Server
Buffalo Wild Wings
Brighton, CO
08.2024 - 01.2025
- seasonal temp position
- Served food and beverages to patrons and confirmed complete orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Addressed complaints to kitchen staff and served replacement items.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Cleaned tables and chairs to prepare dining area for next customers.
- Trained new employees to perform duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Informed customers of daily specials and signature menu items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Garnished dishes and beverages to serve visually appealing menu items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded to ad hoc cleaning duties at end of shift.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Implemented feedback from customers to improve service quality and menu offerings.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained records of transactions made during shift as required by law or company policy.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prepared checks, itemizing total meal costs and taxes.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Filled condiments and napkin containers during slack periods.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
CSR - Customer Service Representative
Rag and bone
New York, NY
08.2022 - 01.2023
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Overnight Associate
kum and go
Greeley, CO
01.2022 - 07.2022
- Greeted customers upon entrance to store and provided assistance with locating items.
- Maintained cleanliness of the store, including dusting shelves, vacuuming carpets, and mopping floors.
- Assisted in stocking shelves with merchandise from backroom inventory.
- Processed customer payments using cash registers and credit card machines.
- Organized and maintained the sales floor by moving products around according to their categories.
- Provided exceptional customer service to ensure satisfaction at all times.
- Checked expiration dates on food items before restocking shelves.
- Ensured that all safety protocols were followed during closing procedures.
Customer Service Representative
Estee Lauder
Broomfield, CO
09.2020 - 11.2021
- Answered phone calls from customers regaurding their orders and products placed orders and looked up inventory on products
- Provided a superior customer experience in order to build a loyal customer base
- Used a consultative sales approach to understand customer needs and make relevant recommendations
- Answered customer calls promptly to avoid long wait times on hold
Front Desk Administrator
Great West Trailer and Truck
Fort Morgan, CO
03.2014 - 09.2017
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Greeted visitors and directed them to the appropriate areas; I also answered phone calls quickly and efficiently
- Set up, maintained, optimized, and purged physical and electronic filing systems to keep records compliant and current
- Increased customer satisfaction by resolving issues in a timely manner
Education
High School Diploma -
Weld Central High School
Keenesburg, CO01.2015
Skills
- Filing
- Front desk
- Organizational skills
- Microsoft Excel
- Writing skills
- Communication skills
- Data entry
- Data analysis skills
- Phone etiquette
- Customer service
- Order Entry
- Order fulfillment
- Sales
- Research
- Conflict management
- Computer skills
- Computer operation
- Account Management
- Typing
- Retail sales customer service
- Account updating
- Call center experience
- Warehousing functions
- Store maintenance
- Hospitality and accommodation
- Microsoft PowerPoint
- Credit card payment processing
- Proofreading
- Typing proficiency
- Positive and professional
- Courteous demeanor
- Call center procedures
- Team member support
- Cash handling
- Guest relations management
- Daily specials memorization
- Beverage preparation
- Check payment processing
- Exceptional customer service
- Food sales and promotion
- Service prioritization
- Calm demeanor
- Food running
- Dining customer service
- Guest engagement
- Server training
- Allergy awareness
- POS operation
- Dish preparation
- Price memorization
Timeline
Server
Buffalo Wild Wings
08.2024 - 01.2025
CSR - Customer Service Representative
Rag and bone
08.2022 - 01.2023
Overnight Associate
kum and go
01.2022 - 07.2022
Customer Service Representative
Estee Lauder
09.2020 - 11.2021
Front Desk Administrator
Great West Trailer and Truck
03.2014 - 09.2017
High School Diploma -
Weld Central High School
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