Summary
Overview
Work History
Education
Skills
Timeline

Kerstin Dumas

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

2
2
years of professional experience

Work History

Supervisor

Mack Mortuary
09.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Respond to calls dispatched according to company policy.
  • Maintain assigned equipment and vehicle, ensuring they are clean and in proper working order.
  • Enter medical facilities including nursing homes, hospitals, in-patient hospice facilities, and other facilities.
  • Provide some guidance to families when making a removal and transporting their loved one.
  • Complete company and customer paperwork as needed.
  • Perform removals and transport in various locations throughout the state and surrounding states.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Education

High School Diploma -

East Lawrence High School, Trinity, AL
05.2015

Skills

  • Trusting
  • Dependable
  • Training and Development
  • Driver Routing
  • Team Assignments
  • Supervising Employees
  • Inventory Oversight
  • Safe Work Methods
  • Data Input
  • Word Processing
  • Office Administration
  • Data Collection

Timeline

Supervisor - Mack Mortuary
09.2021 - Current
East Lawrence High School - High School Diploma,

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Kerstin Dumas