Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerstin Frank

Hayward,CA

Summary

Proven leader and innovative entrepreneur with a track record of propelling small business operations and expanding market reach, notably as Co-Owner of a bakery. Excelled in customer relationship management and budget development, enhancing customer retention and operational efficiency. Skilled in workforce management and computer literacy, adept at fostering strong customer and employee relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

Overview

14
14
years of professional experience

Work History

Concierge

The Watermark
07.2024 - Current
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Scheduled and confirmed restaurant reservations for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.

Tutor for German Language

Self Employed
05.2023 - Current
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Issued reports updating students, parents and teachers on student progress.
  • Developed methods to motivate and engage students in learning.
  • Used positive reinforcement, repetition, and review to help students master challenging material.
  • Encouraged students to think critically and develop problem-solving skills.
  • Working with very young kids

Co Owner of a Bakery

Self-employed
06.2020 - 05.2024
  • Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Drove implementation of new market expansion to propel business forward and adapt to market changes.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Planned delivery trips delivered reliable and punctual, always ensuring products arrive on time and in perfect condition. All with friendly demeanor and professional attitude.
  • Excelling in engaging with customers and promoting our products. Ability to interact directly with customers in a friendly and inviting atmosphere to build a loyal customer base. Great understanding of the dynamics and customer preferences at farmer's markets in order to maximize sales and contribute to the success of the different markets.

Personal Chef

Self-employed
01.2015 - 05.2020
  • Met with client and discussed preferred meals, dietary restrictions and food allergies.
  • Labeled food to include reheating and safe storage and handling instructions.
  • Studied cultures and cuisines of various areas around world in effort to prepare authentic dishes.
  • Cooked up to [8] meals per day and served at residences or delivered to requested locations.
  • Planned menus that incorporated healthy, fresh food sourced from local farmers and stores.
  • Shopped at specialty grocery stores to obtain ingredients needed for food preparation.
  • Cleaned meal preparation areas and washed hands frequently to promote hygienic and sanitary practices.
  • Designed and prepared all menu items for private home/office setting.

Sales Assistant

Stadlers Frankische Wurstspezialitaeten
02.2010 - 10.2014
  • Fielded customer questions to share information about products, availability, and pricing.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Coordinated logistics and catering for meetings and sales events.
  • Facilitated ordering and processing of business cards and nameplates for sales team.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Prioritized helping customers over completing other routine tasks in store.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

4th High School Leipzig

School of Photography

Skills

  • Policy and procedure implementation
  • Staffing
  • Customer Retention
  • Budget Development
  • Employee Relations
  • Small business operations
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Great computer literacy
  • Customer Service
  • Strong Work Ethic
  • Effective problem solving

Timeline

Concierge

The Watermark
07.2024 - Current

Tutor for German Language

Self Employed
05.2023 - Current

Co Owner of a Bakery

Self-employed
06.2020 - 05.2024

Personal Chef

Self-employed
01.2015 - 05.2020

Sales Assistant

Stadlers Frankische Wurstspezialitaeten
02.2010 - 10.2014

High School Diploma -

4th High School Leipzig

School of Photography

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Kerstin Frank