Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kerstin Geddie

College Station

Summary

Accomplished Server Supervisor and Personal Caregiver with a proven track record at W.O.M and in private care, excelling in customer service management and problem-solving abilities. Demonstrated leadership in training teams and enhancing customer satisfaction, leading to increased loyalty and sales. Skilled in organization and multitasking, adept at fostering strong relationships and ensuring guest and client well-being.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server Supervisor

W.O.M
09.2024 - Current
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers while maintaining security measures at all times.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
  • Enhanced customer satisfaction by providing efficient and friendly service to guests.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Personal Caregiver

Personal Employer
10.2014 - 01.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patient.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided basic grooming and hygiene assistance to patients.
  • Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
  • Assisted patients with self-administered medications.
  • Provided emotional support for clients during difficult times, fostering trust and strong rapport.
  • Enhanced quality of life for clients by facilitating social activities and outings designed to engage and stimulate.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Education

GED -

Lockhart Education Center
Lockhart, TX
10-2016

Skills

  • Team management
  • Server maintenance
  • Cleaning and sanitation
  • Verbal and written communication
  • Guest service
  • Customer service management
  • Organization
  • Customer relationship management
  • Strong leadership
  • Teamwork
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Certification

  • Certified Professional in Food Safety (CP-FS) - National Environmental Health Association.
  • Life skills
  • Money Management

Languages

English
Full Professional
ASL
Professional Working

Timeline

Server Supervisor

W.O.M
09.2024 - Current

Personal Caregiver

Personal Employer
10.2014 - 01.2024

GED -

Lockhart Education Center

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Kerstin Geddie