Kerstin Harman
Eugene,USA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager
Merete Hotel Management
01.2024 - Current
- Promoted from AGM to GM
- 153 room property with 5 Meeting spaces
- Leadership of 58 employee team
- Budget/Forecast/CAPEX
- AP
- A/R
- Paycom Payroll /Reviews/Disciplinary
- Actions/Scheduling
- Guest Reviews Medallia
- IHG Brand Standards/Compliance
- End of month GM report
- Guest recovery
- Supply/Vendor Management
- Training
- Department Meetings
- Safety compliance
- Hiring/Onboarding
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
Merete Hotel Management
07.2023 - Current
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Front Office Manager
Flamingo Resort
03.2022 - 07.2022
- Communicated and collaborated with senior management, hotel staff, and resort guests to optimize operational efficiency
- Engaged in employee training and mentorship
Property Manager
Equity Lifestyle Properties
01.2020 - 03.2022
- Managing high occupancy RV/Rental unit park
- Improving year over year revenue by implementing guest service training, landscaping beautification projects and specific rate analysis based on competitor pricing
- Staff management and recruitment
- Working closely with local chamber of commerce and community leaders
- Vendor compliance/Vendor contracts
- Budget and Forecasting
- Revinate survey system
- Improved TripAdvisor score 3.5 to 4.8
Support GM
FIESTA KEY RESORT & MARINA
06.2019 - 01.2020
- In directing day-to-day resort and marina operations, supervise front office and coordinate housekeeping
- Represent GM during absence, enforcing property policies and ensuring compliance with all health and safety regulations
- Key Accomplishment:
- Contributed significantly to enhancing employee morale and creating a positive work environment through implementation of weekly department meetings and performance incentive programs
Rooms Division Manager
ISLA BELLA BEACH RESORT
08.2018 - 06.2019
- Served in multifunctional supervisory capacity in preparation for the opening and immediate success of brand new luxury resort
- Key Accomplishments:
- Efforts facilitated on-time and on-budget grand opening in March 2019
- Solely responsible for configuration and implementation of multiple software programs, including OPERA PMS, E-Concierge, Inspire, Hot sos, and Zingle
- Created brand standards and SOPS for front office operations and housekeeping
- Hired, trained and mentored front office and housekeeping staff
Area Reservation Manager
REMINGTON MANAGEMENT PROPERTIES
01.2016 - 08.2018
- Administered reservation system and managed reservation team for two luxury properties - The Pier House Resort and Spa, and La Concha Crowne Plaza in Key West
- Tracked inventory with booking engines (Synxis/SABRE and Holidex)
- Supported management in financial forecasting, budgeting and rate analysis
- Key Accomplishments:
- Generated timely and informative reports for organization's revenue management team, facilitating strategic business decisions and effective change implementations
- Maximized occupancy and boosted average rate through rate analysis and yield management
Front Office Manager/Accounting Manager
BANANA BAY RESORT & MARINA
01.2013 - 01.2016
- Oversaw front office operations, guest services, and basic accounting for the organization
- Switched hotel PMS from RDP to OPERA
- Created weekly schedule for front office, maintenance and housekeeping staff
- Key Accomplishment:
- Developed and implemented hospitality initiatives, boosting the property's Tripadvisor rating from #15 to #8 for hotels in Marathon
Front Desk Supervisor
HAWKS CAY RESORT
01.2010 - 01.2013
- Communicated and collaborated with senior management, hotel staff, and resort guests to optimize operational efficiency
- Engaged in employee training and mentorship
Education
Bachelor of Arts - Hotel Management
BERUFSCHULE KOELN
Skills
- Budgeting
- Forecasting
- Strategic planning
- Administrative support
- Customer service
- Training
- Problem resolution
- Staff training
- Relationship management
- Data Collection
- Microsoft Office
- Hospitality Management
- Revenue Management
- Financial Report Writing
- Property Management
- Customer Relationship Management
- Management
- Pricing
- Office Management
- Payroll
- Team Management
- Microsoft Excel
- Hotel experience
- Front desk
- Microsoft Powerpoint
- Time management
- Microsoft Outlook
- Analysis skills
- Communication skills
- Hotel management
- Hospitality
- Conflict Management
- Operations Management
- Employment & labor law
- Leadership
- Computer skills
- Project management
- Google Docs
- Guest services
- CRM software
- Profit & loss
- Merchandising
- Quality assurance
- Resort
- Property management
- Supervising experience
- Team management
- Training & development
- Leadership and team building
- Operations management
- Effective leader
- Training and coaching
- Opera
- SynXis
- Staff training/development
Languages
German - Expert
French - Intermediate
Spanish - Intermediate
Timeline
General Manager
Merete Hotel Management
01.2024 - Current
Assistant General Manager
Merete Hotel Management
07.2023 - Current
Front Office Manager
Flamingo Resort
03.2022 - 07.2022
Property Manager
Equity Lifestyle Properties
01.2020 - 03.2022
Support GM
FIESTA KEY RESORT & MARINA
06.2019 - 01.2020
Rooms Division Manager
ISLA BELLA BEACH RESORT
08.2018 - 06.2019
Area Reservation Manager
REMINGTON MANAGEMENT PROPERTIES
01.2016 - 08.2018
Front Office Manager/Accounting Manager
BANANA BAY RESORT & MARINA
01.2013 - 01.2016
Front Desk Supervisor
HAWKS CAY RESORT
01.2010 - 01.2013
Bachelor of Arts - Hotel Management
BERUFSCHULE KOELN
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