Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Kerstin Hollingsworth

Asheville,NC

Summary

Dynamic healthcare professional with extensive experience at Cappy's Home Care, excelling in quality improvement and patient care. Proven ability in facility management and staff training, ensuring compliance with HIPAA guidelines. Recognized for developing effective care plans and enhancing team communication, driving high patient satisfaction and operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Navigator

Cappy's Home Care
04.2022 - Current
  • Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Developed and distributed employee work schedules based on operational needs and employee requests.
  • Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.

House Manager

RHA Health Services LLC
09.2021 - 05.2022
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Oversaw budget to manage expenditures and control costs.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored staff performance and provided feedback to drive productivity.

Recruiter Specialist

Griswold Home Health Care
01.2020 - 09.2021
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Assisted with writing job postings and job descriptions for boards.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Developed and monitored employee recognition programs.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Education

Licensed Practical Nurse - Nursing

South College
Asheville, NC
04-2026

Skills

  • Facility management
  • Organizational development
  • Human resources management
  • Staff training and development
  • Certified in CPR/AED
  • Communication
  • Budget development
  • HIPAA guidelines
  • Problem-solving
  • Basic life support for health care providers (BLS)
  • Healthcare management
  • Quality improvement

Certification

  • BLS
  • CPR/AED
  • Medication Aide


Timeline

Navigator

Cappy's Home Care
04.2022 - Current

House Manager

RHA Health Services LLC
09.2021 - 05.2022

Recruiter Specialist

Griswold Home Health Care
01.2020 - 09.2021

Licensed Practical Nurse - Nursing

South College

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