Kerstin Smith
Fredericksburg,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Coordinator
Mary Washington General Surgery-IR Vascular
11.2023 - Current
- Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner
- Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims
- Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients
- Presents patients with appropriate paperwork based upon appointment type and registration status
- Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments
- Maintains a neat and orderly waiting area
- Courteously answers all incoming phone calls
- When appropriate, takes messages and delivers/communicates in a timely manner
- Triages calls to ensure timely and appropriate response
- Checks voicemail messages consistently throughout the day
- Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care
- Ensures security and accuracy of patient files, payments and databases
- Communicates with physicians' offices and staff in a timely and professional manner
- Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal
- Reviews patient accounts for outstanding balances
- Collects co-payments, deductibles and outstanding patient balances at the time of service
- Posts payments in PMIS
- Reconciles records and receipts with payments collected at the end of each shift
- Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims
- Schedules follow up appointments, diagnostic testing and other services for patients as required
- Ensures all services are authorized and necessary referrals are active as required
- Supports organization's participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients
- Assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges
- Performs other duties as assigned.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed 12-employee medical office, supervising workers and enhancing productivity and efficiency.
Surgery Office Coordinator
Mary Washington Healthcare
01.2023 - 11.2023
- Interfaces with patients, family members, physicians, visitors, and other guests in a courteous and professional manner
- Registers patients in the Practice Management Information System (PMIS), obtaining and/or verifying all relevant demographic and insurance information to ensure the timely and accurate processing of claims
- Reviews electronic eligibility verification responses to ensure insurance coverage is in effect for all insured patients
- Presents patients with appropriate paperwork based upon appointment type and registration status
- Monitors the reception area and keeps patients, family members, visitors and Associates, at all times, informed of schedule adjustments
- Maintains a neat and orderly waiting area
- Courteously answers all incoming phone calls
- When appropriate, takes messages and delivers/communicates in a timely manner
- Triages calls to ensure timely and appropriate response
- Checks voicemail messages consistently throughout the day
- Processes patients quickly and accurately through computer-based scheduling system for appointments, surgeries, procedures and/or testing as appropriate for patient care
- Ensures security and accuracy of patient files, payments and databases
- Communicates with physicians' offices and staff in a timely and professional manner
- Initiates, monitors and responds to tasks through the Electronic Health Record (EHR) and Patient Portal
- Reviews patient accounts for outstanding balances
- Collects co-payments, deductibles and outstanding patient balances at the time of service
- Posts payments in PMIS
- Reconciles records and receipts with payments collected at the end of each shift
- Responds to request for information from centralized billing office (CBO) to ensure timely and accurate submission of claims
- Schedules follow up appointments, diagnostic testing and other services for patients as required
- Ensures all services are authorized and necessary referrals are active as required
- Supports organization's participation in government incentive programs such as EHR Meaningful Use, Physician Quality Reporting System (PQRS) and other programs by collecting and recording required data and providing appropriate communication to patients
- Assist with the entry and processing of physician billing, including entry and/or reconciliation of inpatient, outpatient, and surgical charges
- Performs other duties as assigned.
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Claims Adjuster
GEICO
10.2021 - 04.2022
- Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction
- Solid computer multitasking skills
- Communicate, verbally and in writing, and willingness to expand on these abilities
- Work comfortably in a fast-paced, high-volume call center environment.
Security Officer
Allied Universal Security Services
03.2019 - 10.2021
- To ensure a safe and secure environment for all patients, visitors and staff while adhering to and exhibiting our clients mission and core values
- Duties includes patrolling/monitoring assigned areas, maintaining visitor control and investigating irregularities; provides information and assistance to patients, visitors, and staff.
Security Officer
U.S. Security Associates, Inc.
01.2018 - 03.2019
- To ensure a safe and secure environment for all patients, visitors and staff while adhering to and exhibiting our clients mission and core values
- Duties includes patrolling/monitoring assigned areas, maintaining visitor control and investigating irregularities; provides information and assistance to patients, visitors, and staff.
Call Center Agent
Alorica
11.2017 - 12.2017
- TEMP POSITION
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call-related information for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
Mail Clerk
Adecco
07.2017 - 10.2017
- TEMP POSITION
- Handle light to moderate reception duties
- Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
- Assisted in reducing organizational costs by regularly monitoring postage expenses and implementing cost-saving initiatives.
- Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Copying, printing, and scanning
- Mailroom - Processing, and sorting mail
- Mail distribution.
Block Clerk
Manheim
05.2014 - 07.2016
- TEMP POSITION-ONLY THURSDAY'S
- Record and verify information, process documents and provide customer service and auctioneer support during and after sales of vehicles up for auction
- Record lane and Simulcast bid amounts and enter customer related data in computer system
- Provide assistance to auctioneer with monitor operation, information verification and bid review
- Process bills of sale as required.
- Enhanced auction efficiency by accurately recording and organizing vehicle information for potential buyers.
- Streamlined the bidding process for smoother transactions by maintaining comprehensive records of sales and purchases.
- Improved customer satisfaction with efficient registration and check-in services, expediting buyer participation in auctions.
- Assisted in increasing auction revenue by promptly processing payments and ensuring accurate billing practices.
- Collaborated with the auctioneer to maintain a quick pace during live auctions, contributing to increased sales volume.
- Supported inventory management efforts through consistent record-keeping and data entry of sold vehicles.
Hourly Associate/Production/Cashier
Panera Bread
08.2011 - 08.2013
- Providing excellent customer service to guests
- Sandwich Makers
- Prep Associate
- Salad Maker
- Barista
- Assists in maintaining a clean work area.
Mail Room Clerk
Quad Direct
08.2010 - 10.2010
- TEMP POSITION
- Help our customers optimize their marketing spend through a unique, comprehensive approach, which includes: Data, Strategy & Creative, Workflow Solutions, Deployment and Mailing & Delivery.
- Improved mail processing efficiency by accurately sorting and distributing incoming mail to appropriate departments.
- Maintained a well-organized mailroom, enabling quick retrieval of packages and correspondence for employees.
- Enhanced customer satisfaction with timely and accurate delivery of parcels and mail to recipients within the organization.
- Reduced misplaced mail incidents by diligently updating and maintaining address databases for all employees.
- Expedited outgoing mail services, ensuring timely pickup and delivery through efficient coordination with postal carriers.
- Managed inventory of office supplies, minimizing downtime due to shortages by proactively replenishing stock as needed.
- Assisted in training new staff members, imparting best practices for effective mailroom operations and fostering a collaborative work environment.
- Safeguarded sensitive information by properly handling confidential documents according to company policies and procedures.
- Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.
- Provided exceptional customer service by promptly addressing questions or concerns from employees regarding their incoming or outgoing mail.
Food and Nutrition Assistant
Mary Washington Hospital
03.2008 - 04.2009
- Greeted and met with patients; delivered patients' meals to their rooms; retrieved patients' meal trays and placed dinnerware in cleansing receptacle.
Cashier/Retail
Forever 21
06.2007 - 08.2007
- Processed payments (cash, credit cards, checks) for merchandise; stocked clothing; assisted customers with clothing selections; answered customers' questions.
Cashier/Retail
Charlotte Russe
06.2007 - 07.2007
- Helped customers locate various types of merchandise; processed sales purchases; dressed mannequins with different outfits; organized clothing on sales floor.
Education
Online Associates in Health Administation -
University Of Phoenix
Phoenix, AZHigh School Diploma in General Studies -
James Monroe High School
Fredericksburg, VA2nd Year in Business Administration -
Strayer University-Virginia
Arlington, VA05.2024
Medical Assistant Certificate in Medical -
Ultimate Medical Academy-Clearwater (Online)
Clearwater, FL12.2018
Skills
- Microsoft Software (10 years)
- Office Administration
- Records Management
- Expense Reporting
- Customer Service
- Workflow oversight
- Maintenance Scheduling
- Document Management
- Administrative Support
- Supply Replenishment
- Scheduling
- Policy implementation
- Organizational skills
- Attention to detail
- Multitasking abilities
- Problem solving
- Time management
Certification
Driver's License
Additional Information
COMPUTER SKILLS
Microsoft Software; Multi-line Telephone System; Copy and Fax Machines; Typing (25wpm)
Willing To Relocate
- Fredericksburg, VA
- Washington, DC
Assessments
Customer service, Proficient, 03/2021
Timeline
Office Coordinator
Mary Washington General Surgery-IR Vascular
11.2023 - Current
Surgery Office Coordinator
Mary Washington Healthcare
01.2023 - 11.2023
Claims Adjuster
GEICO
10.2021 - 04.2022
Security Officer
Allied Universal Security Services
03.2019 - 10.2021
Security Officer
U.S. Security Associates, Inc.
01.2018 - 03.2019
Call Center Agent
Alorica
11.2017 - 12.2017
Mail Clerk
Adecco
07.2017 - 10.2017
Block Clerk
Manheim
05.2014 - 07.2016
Hourly Associate/Production/Cashier
Panera Bread
08.2011 - 08.2013
Mail Room Clerk
Quad Direct
08.2010 - 10.2010
Food and Nutrition Assistant
Mary Washington Hospital
03.2008 - 04.2009
Cashier/Retail
Forever 21
06.2007 - 08.2007
Cashier/Retail
Charlotte Russe
06.2007 - 07.2007
Online Associates in Health Administation -
University Of Phoenix
High School Diploma in General Studies -
James Monroe High School
2nd Year in Business Administration -
Strayer University-Virginia
Medical Assistant Certificate in Medical -
Ultimate Medical Academy-Clearwater (Online)
Driver's License
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