Kerston Osborne

Supervised day-to-day operations to meet performance, quality and service expectations.

Maintained a clean, safe, and organized store environment to enhance the customer experience.

Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Managed inventory levels to minimize stockouts while reducing overhead costs.

Monitored sales trends to adjust pricing strategies for optimal profitability.

Supervised 15 group home residents in all daily activities of the residential program.

Prepared meals for residents and preformed grocery shopping duties.

Verified group home and program owned equipment remained clean, sanitary and in working condition.

Helped residents with grooming, bathing, dressing and feeding.

Assisted in administration of medication and worked with pharmacy to replenish medications.

Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Enhanced patient experience through compassionate care and communication during blood draw procedures.

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

Centrifuged blood samples as outlined in clinical protocols.

Completed proper sanitation and cleaning of equipment and work areas between patients.

Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.

Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.

Monitored cash drawers in 5 checkout stations to verify adequate cash supply.

Oversaw cashier operations, bookkeeping, and security.

Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Maintained strong customer relations and effective customer service standards.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.