Summary
Overview
Work History
Education
Skills
Timeline
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Kerstyn Locken

Kerstyn Locken

Clinical Administrative Coordinator
Bothell,WA

Summary

Hardworking administrative professional with close to 5 years of experience assisting with work of high-achieving executives and 3 years in healthcare. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Detail-oriented with superb people-skills with a military operations background.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Clinical Administrative Coordinator

Optum
Everett, WA
02.2023 - Current
  • Clinic Administrative Coordinator to VP of Growth and Retention.
  • Lead patient liaison for Medicare educational classes for patients and staff, leading over 20 trainings.
  • Manage partnerships between insurance agents and their relationships within clinics.
  • Facilitate monthly educational meetings for 17 clinical sites about market changes, insurance changes, updated CMS ruling, and Medicare and Medicaid resources offered.
  • Work with carrier partners, Humana, Premera, and United Health Care by facilitating mandatory organization trainings for broker partners.
  • Successfully lead and coordinated two large scale community Health Fairs with community and clinical partnership while keeping cost under budget.
  • Manage and facilitate placement of marketing materials in all clinical sites.

Marketing Administrative Assistant

Optum
Everett, WA
02.2022 - 02.2023
  • Administrative Assistant to Regional PNW Senior Marking Director.
  • Managed and tracked Marketing spending for a budget of 3.1 Million.
  • Held secondary position as Philanthropy Coordinator, gifting over $165,000 dollars to local charities and non-profits.
  • Receiving invoices from vendors and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance.
  • Delivered coordination and assistance for organizing over 50 marketing and growth events annually, including fundraisers, conferences, shareholder meetings and luncheons.
  • Assisted in hosting company events for over 3,000 employees, partnering with Seattle Mariners and Woodland Park Zoo.
  • Collected and analyzed data from Power BI to create detailed market research reports for top-level decision makers.
  • Lead coach for company partner, American Heart Association, resulting in recruitment of 25 coaches and 130 members participating in annual Heart Walk.

Patient Services Representative

The Everett Clinic
Shoreline , WA
03.2020 - 02.2022
  • Organized and efficient in managing patient care and clerical services for office operations while keeping patient care at the forefront of mind in a high stressed environment.
  • Motivated, Lead Receptionist for Urgent Care on weekends.
  • Schedule new and follow up appointments for over five departments.
  • Trained new teammates on Epic and clinic check in process.
  • Assisted in 3 COVID-19 vaccine clinics resulting in over 1000 patients receiving vaccines.

Bartender

Razzals Bar and Grill
Everett, WA
04.2018 - 03.2020
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served over 250 people during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Executive Assistant

United States Navy
Honolulu, HI
07.2015 - 04.2018
  • Arranged tours, transportation, and accommodations for foreign dignitaries visiting Chief of Staff.
  • Gatekeeper to incoming and outgoing correspondence while managing Chief of Staff's professional and personal schedule.
  • Office level management; prepare daily/weekly status brief for events and projects, staff scheduling, supply orders, and customer service training.
  • Orchestrated all meeting preparations for Chief of Staff and other Flag Staff duties for the Naval Base Pearl Harbor Hawaii.
  • Held a secondary role as Coordinator to the Casualty Affairs and Funeral Honors Director, resulting in coordination of 50 Honors Ceremonies services.

Education

BBA - Healthcare Management

Western Governors University
Salt Lake City, UT
05.2020 - Current

Associate of Arts -

Shoreline Community College
Shoreline, WA
03.2018 - 2020.05

Associate of Science - Science

Vincennes University
Vincennes, IN
05.2011 - 2017.05

Skills

EPIC

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Timeline

Clinical Administrative Coordinator

Optum
02.2023 - Current

Marketing Administrative Assistant

Optum
02.2022 - 02.2023

BBA - Healthcare Management

Western Governors University
05.2020 - Current

Patient Services Representative

The Everett Clinic
03.2020 - 02.2022

Bartender

Razzals Bar and Grill
04.2018 - 03.2020

Associate of Arts -

Shoreline Community College
03.2018 - 2020.05

Executive Assistant

United States Navy
07.2015 - 04.2018

Associate of Science - Science

Vincennes University
05.2011 - 2017.05

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Kerstyn LockenClinical Administrative Coordinator