FOSSE ,MPS ,OPERA ,ORACLE
Kerven Sando Phillips
New York,NY
Overview
2025
2025
years of professional experience
1
1
Certification
4
4
Languages
Work History
Front Desk Supervisor
Fairfield By Marriott
New York, New York
07.2023 - Current
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Collected room deposits, fees, and payments.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Implemented an organized filing system for important documents, streamlining record-keeping practices at the front desk.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Managed front desk maintenance of client records and lab data.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
Sales advisor
Equinox & Front desk associates (Hudson yards New York)
01.2023 - Current
- Responsible for selling club memberships
- Prospect new business and clients
- Host events and workshops for in-club lead generation
- Achieve or exceed individual sales goals, renewals and ancillary service goals
- Conduct pre-planning activities each month including strategic outreach, for securing member referrals
- Build rapport and lasting relationships with prospective and current members
- Under the leadership of a General Manager, the support of a Regional Sales Manager and a sales team, Advisors must display, have knowledge of and participate in all the club's services, programs, and products
Front desk agent
Club Med (Punta Cana / Dominican Republic)
01.2013 - 01.2014
- Welcome guest to the venue
- Manage reservations
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g., children, elderly)
- Answer incoming calls and address customers
- Assist wait staff as needed
Concierge / Front desk associates
Hotel Barcelo Lina Santo Domingo
1 2010 - 1 2013
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail, luggage and deliveries
- Perform basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
- Arranging tours and activities
- Making dinner/event reservations for guests
- Obtaining tickets for events
- Arranging special services
- Providing or arranging for general business services for guests
- Managing customer/guest requests for housekeeping and/or maintenance
- Develop network of contacts, service providers and businesses within their communities to serve guests
Service agent
Renaissance Santo Domingo Jaragua Hotel
01.2014
- Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort’s standards
- Communicate internal and external guest requests via applicable resort software
- Maintain and monitor the Royal Service software system
- Ensure all requests logged in the Royal Service software are followed up according to the hotel’s standards
- Any other tasks that assigned
Education
Associate of Science - Business Administration And Management
University Autonomy De Santo Domingo
Santo Domingo , Dominican Republic 05.2009 - 01.2014
Short Term Programs - Hospitality / food and beverage service organizational and structure
Roc Institute
07.2017 - 12.2017
Bachelor of Science - International Business Management And Finance
Lehman College of The City University of New York
The Bronx, NY 05.2001 -
Skills
Complaint Handling
Patience and Calmness
Stress Tolerance
Computer Skills
Customer Service
Strong Work Ethic
Team Collaboration
Software
Certification
BACHELOR DEGREE IN MARKETING
Timeline
Front Desk Supervisor
Fairfield By Marriott
07.2023 - Current
Sales advisor
Equinox & Front desk associates (Hudson yards New York)
01.2023 - Current
Short Term Programs - Hospitality / food and beverage service organizational and structure
Roc Institute
07.2017 - 12.2017
Service agent
Renaissance Santo Domingo Jaragua Hotel
01.2014
Front desk agent
Club Med (Punta Cana / Dominican Republic)
01.2013 - 01.2014
Associate of Science - Business Administration And Management
University Autonomy De Santo Domingo
05.2009 - 01.2014
Bachelor of Science - International Business Management And Finance
Lehman College of The City University of New York
05.2001 -
BACHELOR DEGREE IN MARKETING
Concierge / Front desk associates
Hotel Barcelo Lina Santo Domingo
1 2010 - 1 2013
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