Summary
Overview
Work History
Education
Skills
Timeline
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Kerven Sando Phillips

New York,New York

Summary

Experienced inventory associate and sales assistant with a proven track record in the retail industry. Recognized as employee of the month twice, demonstrating dedication and commitment. Continuously growing both personally and professionally, acquiring new skills to excel in inventory management and team leadership. Extensive knowledge in driving store performance and coordinating successful sales initiatives to boost customer engagement and overall satisfaction. Skilled in mentoring team members and streamlining sales processes to meet company objectives.

Overview

8
8
years of professional experience
4
4
Languages

Work History

Retail Sales

Zara’s
01.2019 - Current
  • Senior customer services
  • Handling all payment, exchanges, and returns
  • Setup, assemble, and update displays
  • Sales transactions
  • Consumer

Warehouse Inventory Clerk

Capsule Pharmacy
03.2022 - 07.2024
  • Supported continuous improvement efforts by offering suggestions for process optimization and participating in training sessions focused on warehouse best practices.
  • Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
  • Facilitated smooth communication between warehouse staff and other departments, providing updates on inventory availability and shipment statuses as needed.
  • Contributed to team success by cross-training in various roles within the warehouse operation, increasing overall flexibility and adaptability of staff members.

Inventory Lead

Avo now
01.2020 - 04.2022
  • Company Overview: Online store
  • As inventory lead my roles are supervising the warehouse by check-in transactions, & check-out, leading the team and ensure they are working on their assignments, working on processing orders, cycle count, checking quality produces & other specialities, checking expiration dates, shelving the front and backstock properly, helping the processing complete orders preparing labels, drivers returns, ability on google sheets, microsoft, excel worksheet, working on groceries, produces and dairy department
  • I started as inventory associates & promoted by having employee of the month twice and I growth up and developed new skills and ability and I feel passionate about inventory and leading on different area as warehouse worker
  • Online store

Sales associates / manager assistant trainee

WholeFoods Market
01.2017 - 01.2019
  • Greeting customers and answer questions as they arise
  • Monitor product availability, preparation, storage, and nutritional items
  • Dairy department roles, Processing orders for customers, preparation display, cycle count, inventory transactions, sales operations & multiple task based on retails

Retail Sales Seasonal

TopShop Topman
01.2018 - 12.2018
  • Sales transactions
  • Maximize concession sales through effective visual merchandising and product flow communication
  • Support of the Visual Merchandising and Creative Teams with sizing and replenishment of products, sensor checks and product returns
  • Expedite customer inquiries with Area Manager and TS team

Education

Bachelor of Science - International Business And Finance

Lehman College
Bronx, NY
05.2001 -

Skills

    MS word, excel, and outlook

    Customer service

    Problem-solving

    Active listening

    Product knowledge

Timeline

Warehouse Inventory Clerk

Capsule Pharmacy
03.2022 - 07.2024

Inventory Lead

Avo now
01.2020 - 04.2022

Retail Sales

Zara’s
01.2019 - Current

Retail Sales Seasonal

TopShop Topman
01.2018 - 12.2018

Sales associates / manager assistant trainee

WholeFoods Market
01.2017 - 01.2019

Bachelor of Science - International Business And Finance

Lehman College
05.2001 -

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Kerven Sando Phillips