Kerven Sando Phillips
New York
Summary
10+ years, globally sales and customer services with roles such assistant Manager, marketing specialist & procurement and. Expertise in sales, team collaboration, and Agile & Scrum methodologies. Proven track record of delivering quality services and achieving strategic goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lobby Ambassador
Compass Group Management
New York, New York, USA
01.2025 - Current
- Welcomed and guided guests, enhancing visitor experience through exceptional customer service.
- Coordinated lobby activities, ensuring smooth operations and timely communication with team members.
- Monitored building access procedures, maintaining safety protocols for all visitors and staff.
- Assisted in organizing events, providing logistical support to ensure successful execution.
- Participated in regular team meetings and workshops, enhancing skills and sharing best practices for continued improvement in Lobby Ambassador performance.
Senior Marketing Strategist Summer Internship
Inditex corporation
New York, New York, USA
06.2025 - 08.2025
- Developed integrated marketing strategies to enhance brand visibility across multiple channels.
- Conducted market research to identify customer trends and inform strategic decision-making.
- Led the execution of product launches, ensuring alignment with overall marketing strategy and timelines.
- Implemented innovative digital marketing tactics, improving engagement and customer retention rates.
- Managed budget allocations for campaigns, optimizing resource usage to maximize return on investment.
- Analyzed campaign performance metrics, providing actionable insights for optimization and growth.
Procurement Specialist
Capsule pharmacy corporation
New York, New York, USA
01.2023 - 01.2024
- Purchase goods or services that meet the quantity and quality expectations of the organization
- Evaluate and negotiate contracts with vendors
- Track inventory and restock goods when needed
- Stay up to date on industry trends and new products
- Compare available goods with industry trends to determine appropriate pricing.
- Streamlined procurement processes, enhancing efficiency in supplier selection and contract negotiations.
Sales Advisor
Equinox second avenue
New York, New York, USA
01.2022 - 01.2023
- Responsible for selling club memberships and ancillary business packages
- Prospect new business and clients
- Host events and workshops for in-club lead generation
- Achieve or exceed individual sales goals, renewals, and ancillary service goals
- Conduct pre-planning activities each month including strategic outreach, for securing member referrals
- Build rapport and lasting relationships with prospective and current members
- Membership Sales Advisors must have knowledge of and participate in all the club's services, programs
Operations assistant Manager
Avo Stores
Long Island City, New York, USA
01.2019 - 01.2021
- Schedule and coordinate meetings
- Conduct employee performance reviews
- Develop good customer relationships
- Participate in recruitment and dismissal processes
- Smooth out problems within the workplace
- Develop strategies for better workplace efficiency and goal achievement
- Liaise between managers, customers, and employees
- Provide directions to staff
- Monitor spending patterns and budget
- Fill in for General Manager (GM) in times of absence
- Troubleshoot POS system
- Support ongoing learning and development of team members
- Help create and foster a respectful and inclusive team environment.
- Developed process documentation to standardize workflows and improve team performance.
Education
BBA - International Business
Lehman College CUNY, School of Business
New York, NY05-2026
Skills
- Windows
- Linux
- Quality Center
- QTP
- QC ALM
- See Test
- Keynote Device Anywhere
- Perfecto Mobile
- Selenium IDE
- Selenium RC
- Omniture Site Catalyst
- User Agent Switcher
- Appium
- HTML
- XML
- JavaScript
- CSS
- VBScript
- SQL
- Java
- Linux/Unix
- Oracle
- SQL Server
- Internet Explorer
- Firefox
- Chrome
- Safari
Affiliations
ALPFA+
UNAMA United Nations
African Mothers Association, New York
Certification
Certification in Marketing Analytics & Management, LinkedIn, Blomberg, ALPFA
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Marketing Strategist Summer Internship
Inditex corporation
06.2025 - 08.2025
Lobby Ambassador
Compass Group Management
01.2025 - Current
Procurement Specialist
Capsule pharmacy corporation
01.2023 - 01.2024
Sales Advisor
Equinox second avenue
01.2022 - 01.2023
Operations assistant Manager
Avo Stores
01.2019 - 01.2021
BBA - International Business
Lehman College CUNY, School of Business