Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kervens Alliance

54 Russell St ,MA

Summary

Dynamic leader with a proven track record in property management and customer service excellence, notably at Public Storage. Expert in tenant relations, property inspections, and staff management, ensuring operational efficiency and high satisfaction levels. Skilled in fostering positive environments, demonstrated by successful lease renewals and team development. Achieved significant improvements in property standards and customer satisfaction.

Friendly and approachable with knack for ensuring customer satisfaction and smooth transactions. Possesses solid understanding of point-of-sale systems and inventory management, leveraging skills to maintain organized and efficient operations. Aims to enhance store performance and foster positive shopping experience.

Overview

5
5
years of professional experience

Work History

Property Manager

Public Storage
08.2024 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.

Team Lead

Walmart
08.2021 - 07.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Cashier Manager

Dollar Tree
01.2020 - 08.2021
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Education

Associate Degree In Nursing - Nursing

Massachusetts Bay Community College
Wellesley Hills, MA

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Property Manager

Public Storage
08.2024 - Current

Team Lead

Walmart
08.2021 - 07.2024

Cashier Manager

Dollar Tree
01.2020 - 08.2021

Associate Degree In Nursing - Nursing

Massachusetts Bay Community College
Kervens Alliance