Summary
Overview
Work History
Education
Skills
Education and Training
Accomplishments
Timeline
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Kervens Charles

Washingtonville,NY

Summary

PERSONAL ATTRIBUTES Effective Communication Skills: Communicator with appreciation for the different communication styles required when working with other team members or with customers. Honest and Reliable: Strong morals and ethics ensure honesty, reliability and ability to undertake tasks responsibly. FLEXIBLE: Understanding of need to remain flexible to support last-minute demands and changes.Comfortable and changing environments and situation.

Focused supervisor with over 2 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.

Self-motivated Operations Manager in duty successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding. In-depth knowledge of operations

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

8
8
years of professional experience

Work History

Warehouse Operator

Medline Distribution Center
06.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.
  • Reduced product damage rates by enforcing proper handling techniques and storage methods.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Order Picker

Amazon
04.2023 - 09.2023
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Selected products and items from shelves and pallets for customer orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Confirmed items picked for orders by keying codes into system.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Limited damage to products and orders by using care when choosing items.
  • Operated forklift and pallet jack to transport heavy loads.
  • Read orders to verify attributes and quantities of merchandise.

Supervisor of Operations

CVS Retail Pharmacy
12.2020 - 06.2022
  • Built strong operational teams to meet process and production demands.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Addressed customer concerns with suitable solutions.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Conducted employee observations and documented findings.
  • Enforced federal, state, local and company rules for safety and operations.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Presented performance and productivity reports to supervisors.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Key holder

Squishable
09.2020 - 06.2021
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.

Cashier /Guest Service Assistant

Target
08.2017 - 02.2020
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.

Sales Representative

Cutco Vector
05.2018 - 09.2019
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Fostered relationships with customers to expand customer base and retain business.
  • Created successful strategies to develop and expand customer sales.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Demonstrated product features to align with customer needs.
  • Adhered to company initiatives and achieved established goals.

Camp

Rock Apostolic Church
06.2019 - 08.2019
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Coordinated and led group activities for campers and counselors.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices.
  • Tracked attendance, checking off present individuals.
  • Recognized and implemented safety standards to minimize incidents or accidents.
  • Improved camper experience with list of flash-fun ideas.

Education

Some College (No Degree) - Criminal Justice

Rockland Community college
Suffern, NY

High School Diploma -

North Clarkstown high school
Congers, NY
06.2017

Skills

  • Customer support and service
  • Analytical problem solving
  • Active listening
  • Communication proficiency
  • Leadership and motivation
  • Microsoft Office Suite proficiency
  • Regulatory compliance
  • Team building
  • Operational oversight
  • Goal achievement
  • Invoice management
  • Process optimization
  • Fluency in French and Creole
  • Sales expertise
  • Stock management
  • Strategic decision making
  • Management

Education and Training

true

Accomplishments

I successfully trained team members to become team lead my biggest accomplishment!!!!

Timeline

Warehouse Operator

Medline Distribution Center
06.2024 - Current

Order Picker

Amazon
04.2023 - 09.2023

Supervisor of Operations

CVS Retail Pharmacy
12.2020 - 06.2022

Key holder

Squishable
09.2020 - 06.2021

Camp

Rock Apostolic Church
06.2019 - 08.2019

Sales Representative

Cutco Vector
05.2018 - 09.2019

Cashier /Guest Service Assistant

Target
08.2017 - 02.2020

Some College (No Degree) - Criminal Justice

Rockland Community college

High School Diploma -

North Clarkstown high school
Kervens Charles