Kervens Chery
Boca Chica,Santo Domingo
3
Languages
5
years of professional experience
Results-driven Customer Service Supervisor with expertise in team leadership, problem-solving, and customer satisfaction. Developed training programs that enhanced employee performance and resolved escalated inquiries effectively.
Work History
Customer Service Supervisor
9 Months- Supervised customer service team, ensuring adherence to company policies and procedures.
- Developed training programs for new employees, enhancing the onboarding experience and knowledge retention.
- Resolved escalated customer inquiries, improving satisfaction through effective problem-solving techniques.
- Analyzed customer feedback trends, implementing changes that increased service quality and efficiency.
Cashier
3 Years 9 Months- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained organized cash drawer, ensuring accuracy during cash handling and reconciliation.
- Assisted customers with inquiries, resolving issues to enhance shopping experience.
- Collaborated with team members to optimize store operations and improve workflow efficiency.
Education
High School Diploma
Skills
Problem-solving
Time management
Customer service
Multitasking and organization
Decision-making
Team leadership
Languages
French
Full Professional
English
Professional Working
Spanish
Limited Working
Timeline
Customer Service Supervisor
11.2025 - CurrentRead More
Cashier
01.2022 - 10.2025Read More
College Mixte Bon Samaritain Salem D'Haiti
High School Diploma
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