Kervens Souffrant
Lake Worth,FL
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Line Cook
True Food Kitchen
04.2022 - 05.2025
- Prepared ingredients and dishes according to recipes and presentation standards.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Collaborated with team members to ensure timely food service during peak hours.
- Assisted in inventory management, tracking supplies to minimize waste.
Call Center Representative
Oracle
01.2020 - 12.2021
- Managed high-volume incoming calls while maintaining professionalism and customer satisfaction.
- Resolved customer inquiries efficiently, utilizing problem-solving skills to enhance service quality.
- Documented customer interactions accurately in CRM systems for follow-up and service improvement.
- Collaborated with team members to streamline call handling processes and improve response times.
Education
High School Diploma -
The Keystone School
Reston, VA03-2017
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Time management
- Active listening
- Goal oriented
- Problem-solving
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
GOOGLE Cybersecurity Professional
GOOGLE IT Professional
Languages
English
Full Professional
French
Limited Working
Spanish
Limited Working
Haitian Creole
Full Professional
Timeline
Line Cook
True Food Kitchen
04.2022 - 05.2025
Call Center Representative
Oracle
01.2020 - 12.2021
High School Diploma -
The Keystone School
Similar Profiles
Michael EpnerMichael Epner
Bartender at True Food KitchenBartender at True Food Kitchen
Mariana De AraujoMariana De Araujo
Server at True Food KitchenServer at True Food Kitchen
Bryan BorochanerBryan Borochaner
Assistant General Manager at True Food KitchenAssistant General Manager at True Food Kitchen
Emmanuel HilaireEmmanuel Hilaire
Delivery Truck Driver at AmazonDelivery Truck Driver at Amazon
Priscila CortegosoPriscila Cortegoso
Pet Sitter at Personal EmployerPet Sitter at Personal Employer