Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Kervin Avila

Irvine,CA

Summary

Dynamic Premises Technician with DIRECTV, skilled in fiber optics installation and advanced signal diagnostics. Proven track record in enhancing customer satisfaction through effective communication and technical support. Adept at troubleshooting complex systems and educating clients, ensuring optimal service delivery and compliance with regulations. Committed to excellence in equipment maintenance and customer service.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Premises Technician

DIRECTV
Santa Ana, CA
06.2010 - 06.2025
  • Collaborated with team members to ensure efficient service delivery.
  • Install, maintain, and repair equipment, including fiber optics, and copper lines.
  • Installed satellite dishes, receivers, and other equipment for residential and commercial customers.
  • Troubleshoot and repair issues with DIRECTV systems, including cabling and hardware.
  • Addressed customer concerns and provided on-site solutions.
  • Educated customers on equipment usage and troubleshooting techniques.
  • Maintained accurate records of inventory, tools, and customer interactions.
  • Followed up with customers to ensure quality work.
  • Performed all installations to meet local building codes and regulations.

Technician Level 2Engineer

Time Warner Cable
Costa Mesa, CA
08.2007 - 11.2009
  • Provided technical support for cable and internet service issues.
  • Ensure proper installation and functionality of services such as internet, television, and telephone.
  • Diagnosed and resolved customer complaints via phone and chat.
  • Maintained up-to-date knowledge of service offerings and technologies.
  • Assisted in training new staff on support protocols and tools.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Configured, maintained, and monitored computer systems for optimal performance.

Education

High School Diploma -

Costa Mesa High School
Costa Mesa, CA
12-2006

Some College (No Degree) -

Orange Coast College
Costa Mesa, CA

Skills

  • Equipment maintenance
  • Fiber optics installation
  • Cabling troubleshooting
  • Satellite system installation
  • Technical support
  • Customer service
  • Advanced signal diagnostics using specialized tools
  • Communicating technical information effectively to customers
  • Educating clients on system operation and maintenance
  • Time management to handle multiple appointments efficiently

Accomplishments

  • Innovation Award: Acknowledged for implementing efficient troubleshooting techniques that improved service call resolution times.
  • Technician of the month: Recognized for exceptional performance and customer satisfaction.

Certification

Security Awareness

Official Security Standard (DOSS)

DC Foreign Detection Training

Hostile Intruder Training

CA Hazardous Mat & Waste Mgmt

Languages

English
Native/ Bilingual
Spanish
Full Professional

References

  • Jorge Rdriguez (619)207-7213 [Supervisor at Directv]
  • Micheal Anthony (714)615-4944 [Manager at Directv

Timeline

Premises Technician

DIRECTV
06.2010 - 06.2025

Technician Level 2Engineer

Time Warner Cable
08.2007 - 11.2009

High School Diploma -

Costa Mesa High School

Some College (No Degree) -

Orange Coast College

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