KERVIN HERNANDEZ
Miami,FL
Summary
Effective doorman with welcoming demeanor and positive guest relations talents. Polished individual with fluency in two languages. Over three years of experience serving residents in high-end urban residential buildings. Alert and security-minded.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Bellman/Front Desk Receptionist
Yotel Miami
01.2023 - 04.2023
- Opened doors and transported luggage for customers with care and efficiency.
- Greeted arriving guests and assisted with luggage, sports equipment and pets.
- Notified front desk manager of any guest issues in need of additional attention.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
OPERATIONS ASSISTANT
KASEYA CENTER
10.2021 - 04.2022
- Managed day-to-day department operations with effective workflow coordination.
- Prepared and delivered operational performance reports to inform management.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Contributed to cost savings by identifying opportunities for process improvements across various operational areas.
- Assisted operations manager with planning of routine operations and special projects.
Education
Bachelor of Science - International Business
UNIVERSITY OF MAGDALENA
COLOMBIA09.2016
Skills
- Guest Services
- Message Delivery
- Team Oversight
- Loading and unloading
- Guest Relations
- Safety policies and procedures
Languages
Spanish
Full Professional
Certification
CUSTOMS PROCEDURES & INTERNATIONAL LOGISTICS
Timeline
Hotel Bellman/Front Desk Receptionist
Yotel Miami
01.2023 - 04.2023
OPERATIONS ASSISTANT
KASEYA CENTER
10.2021 - 04.2022
Bachelor of Science - International Business
UNIVERSITY OF MAGDALENA
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