Kervin Pierre
Miami,FL
Summary
At Fontainebleau Miami, I excel in enhancing guest satisfaction and loyalty through exceptional customer service, recognized by management and positively impacting online reviews. Skilled in effective organization and customer service excellence, I fostered strong guest relationships and improved team morale, demonstrating a strong work ethic and team collaboration. Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills. Multilingual professional with successful history in customer service for more than 10 years. Patient and dedicated with understanding of various cultures.
Overview
7
7
years of professional experience
Work History
Bell Person
Fontainebleau Miami
05.2021 - Current
- Received recognition from management for consistently providing exceptional customer service that contributed positively towards the property''s online reviews.
- Developed strong relationships with repeat guests, fostering loyalty and encouraging return visits.
- Boosted team morale through active participation in departmental meetings and training sessions aimed at enhancing job performance levels.
- Served as a knowledgeable resource for guests seeking information about nearby restaurants, shopping centers, and entertainment options.
- Assisted guests with transportation arrangements, ensuring timely arrival at their destinations.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Door Greeter
Fontainebleau Miami
08.2017 - 05.2021
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the resort.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
- Played a key role in maintaining high levels of guest satisfaction during holiday seasons or other busy times throughout the year.
- Relieved guests of luggage and connected with porters for delivery to rooms.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2012
Skills
- Strong Work Ethic
- Team player mentality
- Reliability and punctuality
- Initiative and Self-Motivation
- Proper luggage handling
- Local directions
- Effective Organization
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
Languages
English
Native or Bilingual
Haitian Creole
Native or Bilingual
Spanish
Full Professional
Timeline
Bell Person
Fontainebleau Miami
05.2021 - Current
Door Greeter
Fontainebleau Miami
08.2017 - 05.2021
High School Diploma -
Miami Jackson Senior High School
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