Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kervony Ranson

Sun City Center,FL

Summary

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records. Hardworking employee with customer service, multitasking, and devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Receptionist

Amira Choice of Sarasota
Sarasota, FL
03.2023 - Current
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Served as positive role model for diverse group of individuals.
  • Responded and assisted with diverse needs of residents.
  • Scheduled appointments, meetings and events for management staff.

Home Health Aide

Granny Nannies
Tampa, FL
07.2016 - Current
  • Maintained clean and well-organized environment for client happiness and safety.
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Transported clients to doctor appointments and social events.
  • Upbeat, approachable and compassionate approach when working individually with each patient.
  • Administered medications as instructed by physician or nurse practitioner.
  • Provided patients and families with emotional support and instruction.

Patient Access Representative

Moffitt
Tampa, FL
06.2020 - 08.2022
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Maintained confidentiality of all patient information in accordance with HIPAA regulations.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Planned and delegated work to meet project and production goals.
  • Inputted patient data into the electronic health record system.
  • Work collaboratively with team members as needed.
  • Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedure
  • Performed follow up calls to confirm scheduled appointments.
  • Assisted physicians and nursing staff by providing administrative support services.
  • Knowledge of medical terminology.
  • Accuracy in data entry of patient information in the computer systems

Education

High School Diploma -

King High School
Tampa, FL
05-2007

Skills

  • Travel Coordination
  • Scheduling
  • Administrative Support
  • Office Management
  • Clerical Support
  • Positive and Professional
  • Time Management
  • Data Entry
  • Attention to Detail
  • Patient Engagement

Languages

French
Native/ Bilingual

Timeline

Receptionist

Amira Choice of Sarasota
03.2023 - Current

Patient Access Representative

Moffitt
06.2020 - 08.2022

Home Health Aide

Granny Nannies
07.2016 - Current

High School Diploma -

King High School

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Kervony Ranson