Kerwin Dixon
Williamsburg,VA
Summary
Dynamic and detail-oriented professional with extensive experience at LaQuinta Inn & Suites Williamsburg, excelling in customer service and front office management. Proven ability to enhance guest satisfaction through effective communication and efficient reservation handling. Skilled in cash management and team collaboration, consistently fostering a welcoming environment for all guests.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
LaQuinta Inn & Suites Williamsburg
09.2024 - Current
- Greeted and assisted guests, ensuring a welcoming atmosphere.
- Managed reservations using property management system for efficient check-in/check-out processes.
- Responded to guest inquiries, providing information on services and local attractions.
- Handled billing and payment transactions accurately, ensuring financial integrity.
- Coordinated with housekeeping and maintenance to address guest requests promptly.
- Maintained front desk area organization, enhancing operational efficiency.
- Assisted in training new staff on front desk procedures and customer service standards.
- Implemented feedback mechanisms to improve guest satisfaction and service quality.
Elderly Caregiver
Kingston Hospital
08.2015 - 08.2024
- Provided personal care support, including assistance with daily living activities and mobility.
- Monitored and documented patient health conditions, reporting changes to healthcare professionals.
- Developed trusting relationships with clients, enhancing emotional well-being through companionship.
- Assisted in medication management, ensuring compliance with prescribed schedules.
- Coordinated recreational and social activities to promote engagement and quality of life.
- Maintained a safe and clean environment, adhering to hygiene protocols and safety standards.
- Communicated effectively with family members regarding client needs and progress updates.
- Adapted care plans based on individual client preferences and changing health conditions.
Education
Education
College Of Agriculture
Jamaica06-2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Cash handling
- Team collaboration
- Scheduling
- Administrative skill
- Oral and writing communication
- Hospitality services
- Front office management
Timeline
Front Desk Receptionist
LaQuinta Inn & Suites Williamsburg
09.2024 - Current
Elderly Caregiver
Kingston Hospital
08.2015 - 08.2024
Education
College Of Agriculture
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