Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Timeline
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Kerwin Rivas

Kerwin Rivas

Brooklyn,NY

Summary

Dynamic Reception Manager with proven expertise at Stay Provenza Medellin, excelling in customer relations and appointment scheduling. Recognized for enhancing guest satisfaction through effective complaint resolution and efficient front desk operations. Strong organizational skills and a professional demeanor ensure a welcoming atmosphere, contributing to a seamless guest experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Holiday Inn Express Hotel
02.2025 - 08.2025
  • Greeted and assisted guests, ensuring a welcoming atmosphere.
  • Managed check-in and check-out processes efficiently.
  • Answered phone inquiries, providing information about hotel services and amenities.
  • Maintained accurate guest records using property management system.

Receptionist

Casa Estacion Hostal
02.2022 - 11.2022
  • Coordinated with housekeeping to ensure room readiness for guests.
  • Handled guest complaints promptly, enhancing customer satisfaction.
  • Assisted in maintaining lobby cleanliness and organization for positive first impressions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Processed reservations and cancellations through online booking platforms.
  • Answered phone inquiries, providing information about hotel services and amenities.
  • Maintained accurate guest records using property management system.
  • Managed check-in and check-out processes efficiently.
  • Greeted and assisted guests, ensuring a welcoming atmosphere.

Reception Manager

Stay Provenza Medellin
06.2021 - 02.2022
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Coordinated scheduling for appointments and meetings, optimizing staff availability and resource allocation.
  • Maintained accurate records of visitor logs and inquiries, enhancing data integrity and access.
  • Trained new reception staff on protocols and customer service standards, fostering team performance.

Education

High School Diploma -

I.E Educamos Con Valores
Turbaco, Bolivar, Colombia
07-2021

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Appointment scheduling
  • Office administration
  • Data inputting
  • File management
  • Document management
  • Professional demeanor

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]

Languages

English
Limited Working
Spanish
Native or Bilingual

Websites

Timeline

Receptionist

Holiday Inn Express Hotel
02.2025 - 08.2025

Receptionist

Casa Estacion Hostal
02.2022 - 11.2022

Reception Manager

Stay Provenza Medellin
06.2021 - 02.2022

High School Diploma -

I.E Educamos Con Valores

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