Overview
Work History
Education
Skills
References
Timeline
Generic

Kerzia Amankwah

Katy,TX

Overview

6
6
years of professional experience

Work History

Patient Enrollment Coordinator

Bicycle Health
Remote, MA
10.2022 - Current
  • Conduct Chat and phone intakes to collect relevant health information, establish individuals' goals for treatment and determine eligibility for telemedicine-based treatment services
  • Register patients and document relevant clinical information within our Electronic Health Record Systems
  • Create a safe space for open dialogue about difficult topics such as shame, guilt, trauma associated with patients opioid dependency
  • Trained 6 enrollment coordinators on the use of newly developed Chat strategies, and workflow, which led to increase in enrollment numbers for the department, and improved patient experience
  • Update Bicycle Health's CRM to track patient's progress throughout the enrollment pipeline and to facilitate outreach efforts
  • Provide patients with information and referrals for community resources that may support their treatment
  • Participate in program development efforts and provide input to optimize enrollment process.

Health and Human Services Coordinator Intern

Houston Health Department
Houston, TX
06.2021 - 08.2021
  • Coordinated Houston Health department's COVID outreach program for the Third Ward area
  • Planned and coordinated internal meetings and off-site events for the Health Department
  • Prepared, proofread, edited, and finalized incoming and outgoing reports
  • Collaborated with the IT department in the development of the Health Department's data management website/application, and designed the first digital manual for the data management application/website
  • Monitored progress of projects, identified issues, and communicated changes to team members.
  • Gathered data from multiple sources to develop reports and presentations.
  • Created content for newsletters, websites, social media accounts.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.

Wellness Division Coordinator (Intern)

Houston Parks and Recreation Dept
Houston, TX
01.2021 - 05.2021
  • Collaborated with division managers to create a comprehensive strategy in creating a STEM outreach program, for Judson Robinson Jr Community Center
  • Assessed community centers and parks operations for compliance with the city's safety standards.
  • Worked closely with division managers in collecting and analyzing data from various community centers, and parks in Houston
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Supported senior staff members in the completion of complex projects within deadlines.
  • Analyzed data from quality control testing to identify areas of improvement.

Senior Customer Support Specialist

Six Flags over Texas
Arlington, TX
12.2018 - 02.2020
  • Provided customer service and technical support for customers via phone, email, and chat.
  • Developed creative solutions to customer issues that resulted in increased customer satisfaction.
  • Analyzed data from surveys to identify potential opportunities for business development.
  • Assisted customers with product ordering, account setup, billing inquiries, and troubleshooting.
  • Trained 5 new hires on company-specific policies, and workflow
  • Collaborated closely with other teams to develop strategies for resolving escalated issues quickly.
  • Provided guidance on process improvements and best practices in order to maintain high levels of customer experience

Assistant Manager of Guest Transportation Operations

DFW International Airport
Euless, TX
05.2018 - 01.2019
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Oversaw daily operations such as scheduling shifts, and delegating tasks to optimize group productivity
  • Improved team morale through an effective and open line of communication.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Participated in meetings with customers regarding product specifications or other quality-related topics.
  • Established procedures and quality standards.

Education

Bachelors of Science in Biology -

Texas Southern University
08.2022

Skills

  • Data Collection and Analysis
  • Decision-Making and Prioritization
  • Empathy
  • Active Listening
  • Customer Relations
  • Progress Reporting
  • Conflict Mediation and resolution
  • Team-oriented personality
  • Substance Abuse Knowledge
  • HIPAA Compliance
  • Critical Thinking and levelheadedness

References

References available upon request.

Timeline

Patient Enrollment Coordinator

Bicycle Health
10.2022 - Current

Health and Human Services Coordinator Intern

Houston Health Department
06.2021 - 08.2021

Wellness Division Coordinator (Intern)

Houston Parks and Recreation Dept
01.2021 - 05.2021

Senior Customer Support Specialist

Six Flags over Texas
12.2018 - 02.2020

Assistant Manager of Guest Transportation Operations

DFW International Airport
05.2018 - 01.2019

Bachelors of Science in Biology -

Texas Southern University

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Kerzia Amankwah