Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kes Otero

Albuquerque,New Mexico

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure Relationship Banker position at Bank of America. Ready to help team achieve company goals by executing shared objectives through effective communication and cooperation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Barista, Shift Supervisor

Starbucks
04 2022 - Current
  • Daily tasks include opening the storefront.
  • Tasks included disarming the alarm, setting safe ( handling money drawers and counting safe to ensure money was being accounted for), turning on espresso machines and checking that machines work correctly, filling sanitizer containers, deploying team members to their positions to ready for opening, setting up patio, setting and dating the pastry case, placing and putting away orders (orders were placed with pars to ensure correct items were being delivered), running breaks, connecting with customers, creating an environment for the customer by providing quality conversations, beverages, and food items.
  • Shift tasks consisted of counting food items and plugging them into an IMS system (inventory management system) to prepare for a daily pull of sandwiches and pastries, dating all pulled products and rotating items to eliminate expired products.
  • Completing a daily inventory count using IMS (inventory management system).
  • Directing baristas to complete daily tasks such as stocking, deep cleaning, making backups.
  • Re-counting safe during mid-day and accepting money orders.
  • Closing the storefront included making backup ingredients and inventory for the following day, disassembling equipment, washing dishes, cleaning all machinery, stocking, deep cleaning, counting cash drawers, finalizing end of day deposit, completing temp long and store walk.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Personalized customer connections with conversations and experiences.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

Barista, Team Member (Fulfillment)

Target
10.2019 - 04.2022
  • Daily and Closing tasks included, opening Starbucks, setting up pastry case, prepping coffee/espresso machine, taking temperatures, performing daily cleaning routines, customer service, creating beverages, ordering supplies, deconstructing order pallet, organizing, dating produce, prepping shift change, working with other baristas to complete guest satisfaction, washing dishes, completing closing procedure, shutting down machinery, finalizing closing temps Etc.
  • Fulfillment tasks included, collecting and gathering guests orders, using MyDevice to locate specific items within store, prepping and scanning in located items to Driveup/ Pickup area for guests and front lane team members, prepping and boxing merchandise for mail out delivery orders ,communicating with other team members, working with others to fulfill orders, using RIFD tag gun to locate missing items within store, connecting with guests in floor, helping guests locate items, using Walkie-Talkies to communicate with other team members including TLS and ETLS.

Manager, Cake Decorator, Cashier

Baskin Robbins
07.2018 - 09.2019
  • Daily tasks included, opening store procedures, cash drops, bank runs, customer service, cashiering, decorating various cakes, managing team members, performing daily cleaning routines, answering phones, ordering supplies, picking up supplies, organizing, closing procedures, drawer count, shift change tasks, handling merchants/merchandise, taking temperatures.

Education

Highschool Diploma -

Sandia Highschool
Albuquerque, NM
05.2018

Certificate in Psychology -

CNM (Central New Mexico Community College)

Skills

  • Cash Handling Accuracy
  • Staff Motivation
  • Customer service excellence
  • Organizational skills
  • Attention to detail
  • Bank Deposits
  • Team Building and Leadership
  • Staff Training and Development
  • Relationship Building and Management

Certification

  • New Mexico Food and Beverage
  • Starbucks Barista

References

  • Eric Schaefer, Business Support Manager, Bank of America, 1 (480)282-3865, Eshaefer4@gmail.com
  • John Telle, Engineer, Sandia Labs, (505) 980-8886, John.telle@yahoo.com

Timeline

Barista, Team Member (Fulfillment)

Target
10.2019 - 04.2022

Manager, Cake Decorator, Cashier

Baskin Robbins
07.2018 - 09.2019

Barista, Shift Supervisor

Starbucks
04 2022 - Current

Highschool Diploma -

Sandia Highschool

Certificate in Psychology -

CNM (Central New Mexico Community College)

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Kes Otero