Kesa Barlow

Warranty Administrator

Eckert Hyundai Inc.

11.2000 - Current

Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Analyzed problems, identified trends and developed strategies to optimize claims process.
Monitored factory recalls and announcements to stay on top of changes.
Maintained detailed service and customer records.
Processed claim paperwork and followed up on missing information to complete processing.
Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Checked documentation for accuracy and validity on updated systems.
Verified client information by analyzing existing evidence on file.
Collected premiums and issued accurate receipts.
Posted payments to accounts and maintained records.
Communicated effectively with staff members of operations, finance and service departments.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Accomplished multiple tasks within established timeframes.
Controlled costs to keep business operating within budget and increase profits.
Developed detailed plans based on broad guidance and direction.