Kesa Sharp
Keo,NY
Summary
Experienced operations leader with a strong record in business management, inventory control, and staff training. Known for improving workflow, controlling costs, and maintaining high service standards across fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Owner / Operator /Executive Pastry Chef
Charlotte's
Keo, AR
10.2024 - Current
- Directed daily operations, ensuring smooth service and consistent execution across departments.
- Managed hiring, training, and scheduling to maintain reliable staffing coverage.
- Oversaw inventory ordering, stock control, and vendor coordination to support uninterrupted operations.
- Monitored customer service standards and resolved issues to maintain positive guest experiences.
- Implemented procedures that improved workflow consistency and reduced operational delays.
- Reviewed sales, expenses, and performance reports to guide business decisions.
- Enforced health, safety, and sanitation standards to maintain compliance.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Operations Manager
Pro Door Systems of Arkansas
Little Rock, AR
10.2022 - 2024
- Oversaw inventory levels, ordered parts, and maintained supply availability for ongoing field operations.
- Monitored job progress and adjusted priorities to keep crews aligned with operational demands.
- Tracked work orders, documentation, and service records to maintain organized operational reporting.
- Enforced safety procedures and ensured job sites followed company operational standards.
- Collaborated with vendors and team members to coordinate materials, deliveries, and service execution.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
Customer Service Representative
Pro Door Systems of Arkansas
Little Rock, AR
05.2015 - 10.2022
- Answered customer inquiries and resolved product and service questions promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Processed orders, quotes, and invoices with accurate attention to detail.
- Updated customer records and service notes in internal tracking systems.
- Communicated order status and delivery updates to maintain clear customer expectations.
- Assisted with warranty claims and follow-up issues to support timely resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Owner / Operator
Triple D Florist
Maumelle, AR
08.2000 - 05.2015
- Directed daily business operations and coordinated workflow to deliver consistent service.
- Managed scheduling, inventory, and vendor communication to support smooth operational performance.
- Oversaw customer interactions, resolving concerns promptly and maintaining service quality.
- Monitored financial records, expenses, and order fulfillment to maintain business accuracy.
- Coordinated staff responsibilities and provided guidance to support accountability and productivity.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Recetionist
Lindell Honda Volkeswagen
Tampa, FL
1994 - 03.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated with team members to keep the reception area organized and welcoming.
- Verified customer information and maintained organized records for follow-up support.
- Managed incoming mail, deliveries, and front desk correspondence efficiently.
- Processed basic clerical tasks while supporting smooth dealership office operations.
Dealer Trade Specialist ? Accounting
Lindell Honda Volkeswagen
Tampa, FL
1995 - 03.1995
- Processed commissions and payroll accurately, maintaining compliance with dealership procedures.
- Coordinated multiple dealerships to streamline transaction completion.
- Updated inventory records, ensuring accurate vehicle availability and status.
- Responded to customer questions, providing clear product and dealership information.
Education
High School Diploma -
Lakeside High School
Hot Springs, AR05-1990
Skills
- Baking expertise
- Staff recruitment
- Strategic planning
- Employee training
- Wedding floral design
- Flower arranging
- Business operations management
- Process management
- Expense management
- Strategic decision-making
- Baking techniques
- Menu planning
- Recipe development
- Negotiation
- Wedding arrangements
- Floral design
Accomplishments
Arkansas Food Hall of Fame Nominee
"Souths Most Legendary Desserts" Southern Living August 2026
"Most Legendary Pie Shops in the South" November 2025
Voted best Pie in Arkansas AY Magazine 2024 and 2025
Voted Best Dessert in the state Arkansas Times, 2024 and 2025
Timeline
Owner / Operator /Executive Pastry Chef
Charlotte's
10.2024 - Current
Operations Manager
Pro Door Systems of Arkansas
10.2022 - 2024
Customer Service Representative
Pro Door Systems of Arkansas
05.2015 - 10.2022
Owner / Operator
Triple D Florist
08.2000 - 05.2015
Recetionist
Lindell Honda Volkeswagen
1994 - 03.2000
Dealer Trade Specialist ? Accounting
Lindell Honda Volkeswagen
1995 - 03.1995
High School Diploma -
Lakeside High School
Multiple Awards
Arkansas Food Hall of Fame Nominee
August 2026 Southern Living Magazine " South's Most legendary Desserts "
November 2025 Southern Living Magazine " Most Legendary Pie Shops in the south"
Ay Magazine Best Dessert in the Arkansas 2024, 2025 and 2026
Arkansas Times Best pie in Arkansas 2025 & 2026