Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kesaia Loumoli

Mesa,AZ

Summary

Dynamic customer service professional with proven leadership at In-N-Out Burger, enhancing guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and data entry, I excel in fast-paced environments, consistently training new associates and implementing process improvements to elevate operational efficiency.

Overview

6
6
years of professional experience

Work History

Associate

In-N-Out Burger Store 411
07.2021 - Current
  • Delivered exceptional customer service by efficiently taking orders and addressing customer inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with team members to ensure timely food preparation and order fulfillment.
  • Trained new associates on operational procedures and best practices for efficiency.
  • Implemented process improvements in food handling to ensure compliance with safety standards.
  • Supported shift leads in managing daily operations and resolving customer issues promptly.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Front Desk Agent

Sonia R Bautista, DMD
07.2021 - 02.2022
  • Managed front desk operations, ensuring smooth check-in and check-out processes.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
  • Coordinated room assignments and maintained accurate reservations using property management systems.
  • Trained new staff on front desk procedures and customer service best practices.
  • Monitored inventory of office supplies and amenities, placing orders as needed.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Front Desk Receptionist

Cal Courts Health & Fitness Center
02.2020 - 02.2021
  • Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
  • Managed multi-line phone system, efficiently directing calls to appropriate personnel.
  • Coordinated scheduling of appointments and meetings for staff members, optimizing calendar management.
  • Maintained accurate records of visitor logs and office supplies inventory for operational efficiency.
  • Responded promptly to inquiries via email and in-person, providing information with professionalism and clarity.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Associate of Arts - General Studies: Social Science

Monterey Peninsula College
Monterey, CA
05-2024

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Leadership qualities
  • Customer interaction
  • Cash handling
  • Decision-making
  • Complex Problem-solving
  • Courteous and professional
  • Work Planning and Prioritization
  • Data entry
  • Customer engagement

Websites

Languages

English
Full Professional
Samoan
Native or Bilingual
Spanish
Limited Working

Timeline

Associate

In-N-Out Burger Store 411
07.2021 - Current

Front Desk Agent

Sonia R Bautista, DMD
07.2021 - 02.2022

Front Desk Receptionist

Cal Courts Health & Fitness Center
02.2020 - 02.2021

Associate of Arts - General Studies: Social Science

Monterey Peninsula College

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