Kesaia Loumoli
Mesa,AZ
Summary
Dynamic customer service professional with proven leadership at In-N-Out Burger, enhancing guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and data entry, I excel in fast-paced environments, consistently training new associates and implementing process improvements to elevate operational efficiency.
Overview
6
6
years of professional experience
Work History
Associate
In-N-Out Burger Store 411
4901 S Power Rd Mesa, AZ 85212
07.2021 - Current
- Delivered exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Trained new associates on operational procedures and best practices for efficiency.
- Implemented process improvements in food handling to ensure compliance with safety standards.
- Supported shift leads in managing daily operations and resolving customer issues promptly.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Front Desk Agent
Sonia R Bautista, DMD
1773 Harrison Ave, Eureka, CA 95501
07.2021 - 02.2022
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservations using property management systems.
- Trained new staff on front desk procedures and customer service best practices.
- Monitored inventory of office supplies and amenities, placing orders as needed.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Receptionist
Cal Courts Health & Fitness Center
3909 Walnut Dr, Eureka CA 95503
02.2020 - 02.2021
- Greeted and assisted visitors, ensuring a welcoming environment and positive first impression.
- Managed multi-line phone system, efficiently directing calls to appropriate personnel.
- Coordinated scheduling of appointments and meetings for staff members, optimizing calendar management.
- Maintained accurate records of visitor logs and office supplies inventory for operational efficiency.
- Responded promptly to inquiries via email and in-person, providing information with professionalism and clarity.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Arts - General Studies: Social Science
Monterey Peninsula College
Monterey, CA05-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Cash handling
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Work Planning and Prioritization
- Data entry
- Customer engagement
Languages
English
Full Professional
Samoan
Native or Bilingual
Spanish
Limited Working
Timeline
Associate
In-N-Out Burger Store 411
07.2021 - Current
Front Desk Agent
Sonia R Bautista, DMD
07.2021 - 02.2022
Front Desk Receptionist
Cal Courts Health & Fitness Center
02.2020 - 02.2021
Associate of Arts - General Studies: Social Science
Monterey Peninsula College