Kescheler Hayes
Sevita Health
Manvel,TX
19
years of professional experience
Dedicated professional with over 20 years of experience in customer service and team leadership. Skilled in staff training and fostering a positive environment, contributing to improved client satisfaction and operational effectiveness.
Work History
Dietary and Kitchen Supervisor
10 Months- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Trained staff on food preparation techniques and equipment usage.
- Managed inventory levels, minimizing waste through efficient stock control practices.
- Assisted in menu planning, incorporating seasonal ingredients for improved offerings.
- Management experience for over 20 years
Life Skills Worker
6 Months- Provided direct support and guidance to individuals with brain injuries and developmental challenges to promote independence and daily living skills
- Assisted clients with developing and maintaining life skills, including personal care, communication, social interaction, and community integration.
- Documented client progress, behaviors, and daily activities according to company policies and care requirements
- Maintained a safe, supportive, and positive environment while promoting growth and quality of lift.
- Experience professional over 20 years of experience in customer service
Psychiatric Technician
3 Years 1 Month- Provided direct care and support to individuals experiencing behavioral health challenges, mental health needs, and developmental disabilities.
- Monitored residents behaviors, moods, and overall well-being while reporting changes to nursing and clinical
- Documented observations, daily activities, and resident progress accurately according to facility guidelines
- Encouraged residents to participate in social, recreational, and skill-building activities to improve quality of life.
- Experienced Psych Tech with 5 years of experience.
Fraud Detection Specialist
1 Year 3 Months- Investigated and analyzed suspicious account activity, transactions, and customer behavior to identify potential fraud risks.
- Verified customer information and account activity through secure authentication processes.
- Managed a high volume of fraud alerts while prioritizing cases based on risk level and urgency.
- Protected customer information by maintaining confidentiality and following data security procedures.
- Experienced Fraud Detection Agent with over 15 years of experience in fraud prevention
Customer Care Representative
2 Years 2 Months- Investigating billing discrepancies, providing explanations and adjusting accounts as needed.
- Providing updates on power outages, schedules service restoration and assisting customers with emergency situations.
- Addressed questions related to billing, service outages, account details and general inquiries about electricity usage.
- Experienced Customer Service Representative with over 20 years of experience
Business Customer Service Specialist
11 Years 2 Months- Experienced Customer Service Representative with over 20 years of experience as a customer service Representative
- Assisted customers with the purchase of company products and services, features, accessories and bill payments.
- Answered inbound and outbound calls, assisted sales representatives, Business Account Managers/Account Executives with account/profile changes and updates.
- Assisted store agents with several tasks including First Net a special service designed for first responders.
Education
No Degree - Business Administration
- Relevant Coursework: Accounting & Bookkeeping
High School Diploma
- Honor Roll May 1998
Skills
Food safety
Inventory control
Operations management
Staff training
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Timeline
Dietary and Kitchen Supervisor
Sevita Health
10.2025 - CurrentRead More
Life Skills Worker
Sevita
04.2025 - 10.2025Read More
Psychiatric Technician
Texana Crisis Center
02.2022 - 03.2025Read More
Fraud Detection Specialist
PSCU
09.2021 - 12.2022Read More
Customer Care Representative
IQor Global Services
01.2019 - 03.2021Read More
Business Customer Service Specialist
AT&T Mobility
10.2007 - 12.2018Read More
South Louisiana Community College
No Degree from Business Administration
Read More
Opelousas Senior High
High School Diploma
Read More