Summary
Overview
Work History
Education
Skills
Timeline
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Kesean Lowe

Winter Springs,FL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Scheduling Coordinator

Orlando Health
06.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
  • Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
  • Handled confidential patient information professionally, adhering to HIPAA regulations at all times.

Outside Lawn and Garden Sales Representative

Lowes Home Improvement
04.2024 - Current
  • Streamlined inventory management for timely replenishment of popular products.
  • Increased customer satisfaction by providing expert advice on lawn and garden products.
  • Conducted product demonstrations to showcase features and benefits, driving customer interest.
  • Maintained a clean, safe work environment by adhering to safety guidelines and reporting any hazards immediately.
  • Achieved consistent positive feedback from customers by providing personalized recommendations based on their needs and preferences.
  • Provided exceptional customer service, addressing concerns promptly and resolving issues efficiently.

Delivery Specialist

DoorDash
03.2022 - 01.2024
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
  • Followed company policies and procedures during shift.

Cashier

Cava
08.2022 - 09.2023
  • Greeted customers entering the restaurant and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Customer Service Associate-Seasonal

Party City
09.2022 - 01.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Sports Bussiness Management

Webber International University
Babson Park, FL (Transferred To Online At SNHU)

Associate of Science - Computer Science

SNHU
ONLINE
05.2026

High School Diploma -

Lake Howell High School
Winter Park, FL
05.2023

Skills

  • Customer Service Experience
  • Honest and Dependable
  • Reliable and Responsible
  • Attention to Detail
  • Strong Communication and Interpersonal Skills
  • Adaptable and Flexible
  • Positive Customer Engagement
  • Epic system experience
  • Goal-Driven
  • Excellent Written and Verbal Communication
  • Flexible Hours
  • Team player

Timeline

Scheduling Coordinator

Orlando Health
06.2024 - Current

Outside Lawn and Garden Sales Representative

Lowes Home Improvement
04.2024 - Current

Customer Service Associate-Seasonal

Party City
09.2022 - 01.2023

Cashier

Cava
08.2022 - 09.2023

Delivery Specialist

DoorDash
03.2022 - 01.2024

Sports Bussiness Management

Webber International University

Associate of Science - Computer Science

SNHU

High School Diploma -

Lake Howell High School

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Kesean Lowe